Every conversation your business has,in one place.
Team chat, video meetings, a shared inbox and full email marketing, built into the same platform that runs your calls. Your team stops paying for four tools and stops losing context between them.
Channels
Direct
Rowan just called back about the Q3 renewal. Notes are on the contact.
Nice. @priya can you jump on a quick call before he signs?
Starting one now.
Priya and Tom, 2 min
Renewal to be signed before Friday. Priya sending paperwork.
Four subscriptions, four logins, and no shared memory.
Most teams run communications across separate products that were never designed to know about each other. The cost is not just the invoices. It is the context that falls through the gaps between them.
Team chat app
Per seat, per month
Nobody can see the call that started the thread
Video conferencing
Per host, per month
Recordings live somewhere your CRM cannot reach
Email marketing tool
Per contact, per month
Your send list drifts from your actual customer list
Shared inbox
Per seat, per month
Replies never make it back onto the contact record
In Sysevo all of it sits beside the calls, contacts and pipeline it relates to. A message about a customer is one click from that customer’s full history, because it is the same system.
A workspace your team actually lives in.
Chat sits at the top of the sidebar rather than buried under documents, because it is somewhere people go many times a day. It works the way you expect a modern messenger to work, with one difference: it is in the same product as your customer records.
Available on Growth and Command.
Channels for the work
Public channels for a team or a topic, private ones for anything sensitive. Rename, share and archive them as the work moves on.
Direct and group messages
One to one, or pull three people into a group DM with its own settings. No new channel needed for a five minute question.
Threads that stay tidy
Reply in a thread and the answer hangs off the message it belongs to, so the main channel stays readable for everyone else.
Mentions that reach people
Type @ and pick a colleague. They get notified on the devices they chose, so the message lands even when they are not looking at the app.
Slash commands
Start typing / in the composer and act without leaving the conversation. The autocomplete shows what is available as you type.
Search across everything
Find the message, the file or the decision from six weeks ago. Search runs over the whole workspace rather than one channel at a time.
Meetings that start on time and leave something behind.
Full video meetings are built into Sysevo, not bolted on through an integration. That means a meeting can be started from a chat message, attached to a customer, and reviewed later next to the calls and emails from the same account.
Schedule from a shared availability grid
Pick a slot everyone can actually make, then send it without a back and forth email chain.
Add guests inside or outside the company
Colleagues join from the app. Anyone else gets a guest entry link, with no account to create.
Check your camera and mic first
A pre join screen with a device picker, a live preview and a mic level meter, so nobody spends the first two minutes on audio problems.
One meeting, start to record
Thu 12 Mar · 09:00 → 09:47
Started
From a chat message
Guest joined
No account needed
Recording on
Banner visible to all
Screen share
12 minutes
Agenda item 3
Renewal terms
Ended
47 minutes
Recording
47:12
Live captions
Full transcript
Insights
Summary written
Agenda
3 of 3 covered
Attached to
Rowan Vale
Every row above sits on the customer record, next to the calls and emails from the same account.
A meeting your customer can join without installing anything.
Colleagues join from inside Sysevo. Anyone outside the company gets a guest link and lands straight in, with no account and no download. That difference is the one that decides whether a prospect actually turns up.
Recording is visible, never silent
A banner runs while a meeting is being recorded, so nobody is taped without knowing. Recordings collect in a list you can find later.
Captions as it happens
Useful in a noisy van, on a bad line, or for anyone working in their second language.
Everything stays attached
The agenda, the chat, the recording and the summary live on the meeting, next to the customer it was about.
“Let us get the renewal signed before Friday, then I will send the updated schedule over.”
Email that lands on the customer record.
The Inbox sits inside your CRM, so an email from a customer arrives attached to everything you already know about them: their calls, their deals, their last three conversations. Anyone on the team can pick it up without asking who owns the mailbox.
One inbox the whole team can work
No more forwarding threads to a colleague and hoping they reply. The conversation stays where the record is.
Email Responder drafts the reply
On Growth and above, an AI responder reads the incoming email and prepares an answer for someone to check and send.
Attachments you can preview
Open what a customer sent without downloading it first.
“Hi Rowan, the renewal paperwork is attached. Happy to walk through it on a call this week if that is easier.”
From a template to a running cadence.
The order of these four screens is the order the work actually happens in. Write something worth sending, decide who should get it, send it, then turn the good ones into a sequence that keeps running without you.
Templates
Launch and above
Build a reusable library with a proper editor. Brand it once and the whole team sends the same thing.
Audiences
Growth and above
Build the list from the contacts you already hold, or import one. Suppression is handled so you do not mail people who asked you not to.
Campaigns
Growth and above
Send a one off to an audience with the composer, and see what happened afterwards.
Sequences
Growth and above
Turn a single send into a cadence. Steps run over days, and a reply or a conversion takes someone out of it.
Your send list is your customer list
Because campaigns run on the same contacts as your calls and pipeline, the audience is never a stale CSV someone exported in March. Someone who converts on a call is out of the nurture sequence the same day.
Reach the right person without pestering everyone.
A notification system nobody trusts gets muted, and then the urgent thing gets missed too. Sysevo lets each person decide what reaches them and where, per channel, so alerts stay worth reading.
Per channel preferences
Everything, mentions only, or nothing at all. Set it channel by channel.
Push to real devices
Register phones and desktops, with a setup guide that walks through it.
See who can be reached
A reachability table shows which teammates would actually get an alert right now.
Quiet by default
New channels do not start shouting at everyone who joins them.
Any chat app can carry the message. None of them know who it is about.
This is the whole argument for having communications inside the platform rather than beside it. A message about a customer sits one click from that customer, and an action taken in the conversation lands on their record rather than in someone’s memory.
01
Act without leaving
Slash commands in the composer create a task or start a meeting from the message that prompted it. No tab switch, no copy and paste, no forgetting.
02
One click to the whole history
The customer being discussed has calls, emails, deals and caller memory in the same system. You are never reconstructing context from a thread.
03
The work survives the conversation
A decision made in chat becomes a task with an owner, a meeting with an agenda, or a note on the deal, rather than scrolling away.
Putting everything in one place only works if not everyone sees everything.
A shared workspace with no boundaries is a liability, not a feature. Channels can be private, roles decide who reaches what, and the whole module has its own admin surface.
Private channels
Anything sensitive stays with the people invited to it.
Role based access
A handful of presets decide who sees what, instead of one shared login.
A real admin surface
The module has its own settings and admin area, not a hidden config file.
Guests stay guests
Someone outside the company joins the meeting they were invited to, and nothing else.
Nine line items, one platform.
Every row below is a thing most teams pay a separate vendor for. In Sysevo they are screens in the product you are already running your calls on.
What people ask before they consolidate
The questions that come up on almost every demo, answered properly.
For most small and mid sized teams, yes. Sysevo covers team chat with channels, threads and mentions, video meetings with recording and live captions, a shared inbox, and email templates, audiences, campaigns and sequences. The reason to consolidate is not the licence saving, it is that all four sit next to your calls, contacts and pipeline, so context stops falling through the gaps between separate tools.
Everything included
Communications is one part of what you already get
Chat, meetings, inbox and campaigns sit alongside the voice, memory and business tooling in the same account. Here is the full picture.
The rest of the business
A CRM that fills itself
Leads and contacts flow in from every call automatically, auto-placed in the right pipeline stage from the call’s outcome.
Booking links that actually book
Share a public link, let people pick a slot inside your real availability, and keep your calendar feeds in sync.
Your inbox, inside the platform
Connect Gmail, Outlook or another provider and work your email from here, and every message links back to the right lead.
Campaigns and sequencesGrowth+
Bulk email campaigns and multi-step drip sequences with open and click tracking, plus stage-triggered emails from your pipeline.
Checkout and payments, built in
Create payment links, take checkout payments across six providers, and embed payment widgets anywhere.
E-signature that is actually built in
Send a contract, get it signed, and every signature is timestamped and logged, with no separate e-sign tab.
A form builder, and every submission
Build a form, publish it, and turn any submission into a CRM lead in one click.
Somewhere real to keep documents
Store, organise and share files, with expiring links when something needs to go outside the team.
Team chat that does more than message
DMs, channels and video calls, plus slash commands that create a task or book a meeting without leaving the conversation. Meetings get analysed afterward too.
A real workspace for docs and planning
Write and co-edit documents and structured pages with your team, comment inline, and keep a version history, built in rather than bolted on.
Tasks and reminders, for everyone
A shared task board and reminders that can be personal or visible to the whole team.
Bring your own leads in, too
Import a contact list by CSV, ready to work in minutes.
Or let the platform source themGrowth+
Point it at a market and it finds and enriches leads for you.
One picture, not three dashboards
Calls, CRM activity and revenue, reported together rather than scattered across separate tools.
Role-based access for the team
A handful of role presets decide who sees what, rather than one shared login for everyone.
A finance ledger with real reportingCommand+
Multi-currency accounts, invoicing, forecasting and exportable financial reports. The numbers side of the business, handled.
Procurement without the spreadsheetCommand+
Purchase orders, supplier records and expense claims, with approval rules you set.
Voice & calling
A number, live in minutes
Rent a Sysevo number from $3/month or forward the line you already use. Either way, no porting paperwork, just a working agent.
Or bring your own carrierCommand+
Connect Twilio, Telnyx, Vonage, Plivo, Cloudonix or Vobiz in a few clicks, or self-host over SIP through Asterisk if you run your own telephony.
Two ways to build an agent
A guided simple view for straightforward setups, or a full visual workflow editor with branching logic and conditions. Same agent, whichever view you use.
Full control over behaviour and voice
Tune personality, speaking pace and interruption sensitivity, and pick the model behind it: OpenAI, Claude, Gemini or Grok.
6,000+ voices to choose from
Browse the full voice library by accent, age, gender and use case, or reuse a voice you have already saved.
Voice cloningGrowth+
Upload a short sample and your agent speaks in that voice. A founder’s, a brand ambassador’s, whoever you choose.
Tools and knowledge bases, mid-call
Give an agent documents to search and custom tools it can call out to, so it can act on real information while the caller is still on the line.
Outbound campaigns with real retry logic
Batch-dial a list and set exactly what happens on no answer, busy or voicemail, with automatic recalls with a delay and a retry cap you control.
Every call recorded and transcribed
Follow a call’s transcript live, or come back to the recording and full transcript afterwards.
Every call analysed
Automatic conversation analysis on every call, plus up to 15 custom fields you define for your industry.
Live scoring and sentimentGrowth+
Every call scored and read for sentiment as it happens, not just summarised afterward.
The agent acts, not just talks
Book an appointment, send an email, take a payment, create a task or send a form, queued the moment a call is analysed, with your approval where it reaches the caller.
A real voice call, embedded on your site
Not a chat bubble. A live voice widget with an audio-reactive interface, dropped straight into your website or app.
REST API and an MCP server
Build against a full REST API, or connect an MCP server directly to Claude Code, Cursor, Claude Desktop or Zed.
Pay-as-you-go, on your terms
A wallet that tracks plan minutes and top-up minutes separately, with auto-recharge if you want it and billing you can see into at any time.
Caller memory
Recognised from the second call on
A caller’s number is matched the moment they call, and their profile loads before the agent even says hello.
The details, remembered
Names, preferences, addresses and what happened on past calls, carried into the next one automatically.
Organised the moment it is captured
Contact details, preferences, orders and complaints are sorted into their own sections automatically, so a profile stays scannable instead of turning into a wall of text.
Tuned to your industryGrowth+
The fields memory looks for are pre-set for your industry, covering recruitment, property, retail and more, with anything else the agent picks up still captured as a custom fact.
One profile, the whole history
Every call is linked to the same caller profile, so nothing has to be repeated or looked up by hand.
Follows them off the phone, too
The same memory carries into WhatsApp and Telegram conversations, so a caller never has to reintroduce themselves on a different channel.
Shared across agentsGrowth+
Route a caller to a different agent and the memory follows them, so the story does not reset.
You set the rules
Choose what gets remembered, and clear a caller’s memory whenever you want.
Notes only your team can see
Flag a caller VIP or do-not-call, add tags, or leave a private note, kept separate from what the agent captures automatically, and every change is logged.
New information supersedes old, nothing gets erased
When something changes, such as an updated address or a new preference, the old value is superseded rather than overwritten, so the history stays intact until you ask for it to be cleared.
Read back as facts, never as instructions
What a caller says can update their profile, but it is never treated as a command. Nothing said on one call can change how the agent behaves on the next.
Card details never touch Sysevo
Payments run through your provider’s own checkout, so only the reference comes back into the caller’s profile.
Erasable on request
A caller’s profile and memory can be cleared whenever you need, and the change is logged.
Never shared between businesses
One customer’s caller profiles are isolated from every other Sysevo account at the database level, not just in the interface.
No add-ons, no second subscription, nothing to wire together yourself. It is one platform and one bill. Everything unmarked is on every plan; a handful of the heavier modules open up further up the tiers, and those are marked above. See what each plan includes.
Your team is paying four vendorsto lose the same conversation.
Bring one thread from your week. We will show you it starting as a message, becoming a meeting, and ending on a customer record without leaving the tab.
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