Team chat, video meetings, a shared inbox and full email marketing, built into the same platform that runs your calls. Your team stops paying for four tools and stops losing context between them.
Channels
Direct
Rowan just called back about the Q3 renewal. Notes are on the contact.
Nice. @priya can you jump on a quick call before he signs?
Starting one now.
Priya and Tom, 2 min
Renewal to be signed before Friday. Priya sending paperwork.
Most teams run communications across separate products that were never designed to know about each other. The cost is not just the invoices. It is the context that falls through the gaps between them.
Team chat app
Per seat, per month
Nobody can see the call that started the thread
Video conferencing
Per host, per month
Recordings live somewhere your CRM cannot reach
Email marketing tool
Per contact, per month
Your send list drifts from your actual customer list
Shared inbox
Per seat, per month
Replies never make it back onto the contact record
In Sysevo all of it sits beside the calls, contacts and pipeline it relates to. A message about a customer is one click from that customer’s full history, because it is the same system.
Chat sits at the top of the sidebar rather than buried under documents, because it is somewhere people go many times a day. It works the way you expect a modern messenger to work, with one difference: it is in the same product as your customer records.
Available on every plan.
Public channels for a team or a topic, private ones for anything sensitive. Rename, share and archive them as the work moves on.
One to one, or pull three people into a group DM with its own settings. No new channel needed for a five minute question.
Reply in a thread and the answer hangs off the message it belongs to, so the main channel stays readable for everyone else.
Type @ and pick a colleague. They get notified on the devices they chose, so the message lands even when they are not looking at the app.
Start typing / in the composer and act without leaving the conversation. The autocomplete shows what is available as you type.
Find the message, the file or the decision from six weeks ago. Search runs over the whole workspace rather than one channel at a time.
Full video meetings are built into Sysevo, not bolted on through an integration. That means a meeting can be started from a chat message, attached to a customer, and reviewed later next to the calls and emails from the same account.
Pick a slot everyone can actually make, then send it without a back and forth email chain.
Colleagues join from the app. Anyone else gets a guest entry link, with no account to create.
A pre join screen with a device picker, a live preview and a mic level meter, so nobody spends the first two minutes on audio problems.
The recording it leaves behind
Thu 12 Mar · 47:12
Recording
47:12
Live captions
Full transcript
Insights
Summary written
Agenda
3 of 3 covered
Attached to
Rowan Vale
Every row above sits on the customer record, next to the calls and emails from the same account.
Colleagues join from inside Sysevo. Anyone outside the company gets a guest link and lands straight in, with no account and no download. That difference is the one that decides whether a prospect actually turns up.
Recording is visible, never silent
A banner runs while a meeting is being recorded, so nobody is taped without knowing. Recordings collect in a list you can find later.
Captions as it happens
Useful in a noisy van, on a bad line, or for anyone working in their second language.
Everything stays attached
The agenda, the chat, the recording and the summary live on the meeting, next to the customer it was about.
“Let us get the renewal signed before Friday, then I will send the updated schedule over.”
The Inbox sits inside your CRM, so an email from a customer arrives attached to everything you already know about them: their calls, their deals, their last three conversations. Anyone on the team can pick it up without asking who owns the mailbox.
One inbox the whole team can work
No more forwarding threads to a colleague and hoping they reply. The conversation stays where the record is.
Email Responder drafts the reply
On Growth and above, an AI responder reads the incoming email and prepares an answer for someone to check and send.
Attachments you can preview
Open what a customer sent without downloading it first.
“Hi Rowan, the renewal paperwork is attached. Happy to walk through it on a call this week if that is easier.”
The order of these four screens is the order the work actually happens in. Write something worth sending, decide who should get it, send it, then turn the good ones into a sequence that keeps running without you.
Launch and above
Build a reusable library with a proper editor. Brand it once and the whole team sends the same thing.
Launch and above
Build the list from the contacts you already hold, or import one. Suppression is handled so you do not mail people who asked you not to.
Launch and above
Send to an audience and track the results. Campaigns and sequences share 5,000 email sends/mo on Launch, 20,000 on Growth and 50,000 on Command.
Launch and above
Turn a single send into a cadence. Steps run over days, and a reply or a conversion takes someone out of it.
Because campaigns run on the same contacts as your calls and pipeline, the audience is never a stale CSV someone exported in March. Someone who converts on a call is out of the nurture sequence the same day.
A notification system nobody trusts gets muted, and then the urgent thing gets missed too. Sysevo lets each person decide what reaches them and where, per channel, so alerts stay worth reading.
Per channel preferences
Everything, mentions only, or nothing at all. Set it channel by channel.
Push to real devices
Register phones and desktops, with a setup guide that walks through it.
See who can be reached
A reachability table shows which teammates would actually get an alert right now.
Quiet by default
New channels do not start shouting at everyone who joins them.
This is the whole argument for having communications inside the platform rather than beside it. A message about a customer sits one click from that customer, and an action taken in the conversation lands on their record rather than in someone’s memory.
01
Slash commands in the composer create a task or start a meeting from the message that prompted it. No tab switch, no copy and paste, no forgetting.
02
The customer being discussed has calls, emails, deals and caller memory in the same system. You are never reconstructing context from a thread.
03
A decision made in chat becomes a task with an owner, a meeting with an agenda, or a note on the deal, rather than scrolling away.
A shared workspace with no boundaries is a liability, not a feature. Channels can be private, roles decide who reaches what, and the whole module has its own admin surface.
Anything sensitive stays with the people invited to it.
A handful of presets decide who sees what, instead of one shared login.
The module has its own settings and admin area, not a hidden config file.
Someone outside the company joins the meeting they were invited to, and nothing else.
Every row below is a thing most teams pay a separate vendor for. In Sysevo they are screens in the product you are already running your calls on.
The questions that come up on almost every demo, answered properly.
For most small and mid sized teams, yes. Sysevo covers team chat with channels, threads and mentions, video meetings with recording and live captions, a shared inbox, and email templates, audiences, campaigns and sequences. The reason to consolidate is not the licence saving, it is that all four sit next to your calls, contacts and pipeline, so context stops falling through the gaps between separate tools.
Inbound
A email enquiry lands in the same inbound queue as every other route in. Whoever is on it works one list rather than checking five places.
Voice agents
Somebody rang your number, or pressed the call button on your website. The transcript, the summary and what they actually wanted come with it.
Booking links
They booked a slot themselves, so the enquiry and the appointment arrive together.
Forms
A published form or one embedded in your own site. Every answer they gave is on the record.
An enquiry that arrived in the inbox, read and filed like the rest rather than sitting unread.
Webhooks
Anything else that can make an HTTP request: a portal, a marketplace, a chat widget, your own software.
One script on your website
Drop the embed on your site and a visitor gets a call button, a chat launcher, or both from the same launcher. Set the label, the position and the colour to match your site. Configure neither and it renders nothing at all.
Each channel is yours to name, colour and order. Rename one and nothing about how it behaves changes.
Everything included
Chat, meetings, inbox and campaigns sit alongside the voice, memory and business tooling in the same account. Here is the full picture.
The rest of the business
One queue for every way in
Calls, forms, booking links, email and anything posting to a webhook land in a single inbound queue, scored hot to cold, deduplicated, and promoted to a real lead when they are worth it.
A CRM that fills itself
Leads and contacts flow in from every call automatically, auto-placed in the right pipeline stage from the call’s outcome.
Booking links that actually book
Share a public link, let people pick a slot inside your real availability, and keep your calendar feeds in sync.
Your inbox, inside the platform
Connect Gmail, Outlook or another provider and work your email from here, and every message links back to the right lead.
An email responder that drafts the replyGrowth+
Enquiries come back with a draft already written from the contact and their history, for you to send, edit or ignore.
Guest relations, for the people who complain
Complaints, apologies and the do-not-contact decisions that follow, recorded against the person rather than in somebody’s memory.
Audiences you build once
Segment contacts on what they did, what they said and where they came from, then point a campaign or a sequence at the result.
A help desk your customers can useGrowth+
Tickets, replies and an AI assistant in one system. Command adds your own branding to customer-facing support pages.
Campaigns and sequences
Email campaigns and sequences with open and click tracking; 5,000 shared sends/mo on Launch, 20,000 on Growth and 50,000 on Command.
Checkout and payments, built in
Create payment links, take checkout payments across six providers, and embed payment widgets anywhere.
E-signature that is actually built in
Send a contract, get it signed, and every signature is timestamped and logged, with no separate e-sign tab.
A form builder, and every submission
Build a form, publish it, and turn any submission into a CRM lead in one click.
Somewhere real to keep documents
Store, organise and share files, with expiring links when something needs to go outside the team.
Team chat that does more than message
DMs, channels and video calls, plus slash commands that create a task or book a meeting without leaving the conversation. Meetings get analysed afterward too.
A real workspace for docs and planning
Write and co-edit documents and structured pages with your team, comment inline, and keep a version history, built in rather than bolted on.
Tasks and reminders, for everyone
A shared task board and reminders that can be personal or visible to the whole team.
Bring your own leads in, too
Import a contact list by CSV, ready to work in minutes.
Or let the platform source themGrowth+
Point it at a market and it finds and enriches leads for you.
One picture, not three dashboards
Calls, CRM activity and revenue, reported together rather than scattered across separate tools.
Role-based access for the team
A handful of role presets decide who sees what, rather than one shared login for everyone.
A finance ledger with real reportingCommand+
Multi-currency accounts, invoicing, forecasting and exportable financial reports. The numbers side of the business, handled.
Procurement without the spreadsheetCommand+
Purchase orders, supplier records and expense claims, with approval rules you set.
Proposals that track themselves
Live proposal links you can password-protect, with reading analytics. Command adds your branding to the customer page.
Quotes that turn into invoices
Build a quote, send it, and let an accepted one carry straight through to the invoice and the payment without being retyped.
Reports you can build yourselfGrowth+
Calls, pipeline, revenue and team activity, reported on the dimensions you care about rather than a fixed template.
Review requests that go out on their ownGrowth+
Ask the customers most likely to leave a good review, at the moment the job is done, and see every review in one place.
Targets, leaderboards and alertsGrowth+
Set targets per person or team, watch the trend, and get told when something moves in the wrong direction rather than finding out at month end.
No add-ons, no second subscription, nothing to wire together yourself. It is one platform and one bill. Everything unmarked is on every plan; a handful of the heavier modules open up further up the tiers, and those are marked above. See what each plan includes.
This is the part of the platform this page is about. See everything else it comes with.
Bring one thread from your week. We will show you it starting as a message, becoming a meeting, and ending on a customer record without leaving the tab.
Book a demo