Glossary
The terms that come up around AI phone agents and CRM, explained without the jargon.
An AI voice agent purpose-built for the front-desk job: answering every inbound call, taking messages, booking appointments, and routing to a human when needed. This is the entry-level use case for most businesses adopting voice AI.
Sysevo's Launch tier is built around exactly this, a 24/7 receptionist and missed-call rescue for businesses that are mainly losing calls and leads today.
See Voice AgentsSoftware that answers or places phone calls and carries on a real, two-way spoken conversation, understanding natural speech, handling interruptions, and responding in real time, rather than reading from a fixed menu of options.
Sysevo's agents are built and tuned for a specific business before they take a single call, not handed to you as a generic bot to configure yourself.
See Voice AgentsThe outcome a call gets classified as once it ends (booked, resolved, no answer, callback requested, and so on), used to drive what happens next and to keep reporting accurate.
Sysevo classifies every call automatically, so a pipeline reflects reality without anyone tagging calls by hand.
See dispositions on VoiceA system that recognises a returning caller by phone number and recalls details from previous conversations (names, preferences, past requests) so they don't have to repeat themselves on every call.
Sysevo's caller memory is built into the platform natively and shared across agents and channels, not a bolt-on feature.
See Caller MemoryThe staged view of where every lead or deal currently sits (new, contacted, qualified, won, lost), used to track progress instead of relying on memory or a spreadsheet.
Sysevo files every call into the right pipeline stage automatically, based on what the agent and caller actually discussed.
See the built-in CRMA delivery model where a vendor builds, configures and connects a system for you, rather than handing you a self-serve tool and leaving the build to your own team.
Sysevo builds and tunes your first agents, connects your tools, and imports your data before you go live. You can still build more yourself afterward with no code.
See how plans work"Press 1 for sales, press 2 for support": a menu system that routes calls based on button presses, with no understanding of natural speech.
An AI voice agent replaces this: callers just talk, and the agent understands intent instead of forcing them through a menu tree.
See Voice AgentsA standard that lets an AI coding assistant or agent connect directly to an external tool or API and call it during a conversation, rather than you copy-pasting between systems.
Sysevo's MCP server connects directly to Claude Code, Cursor, Claude Desktop or Zed, alongside the full REST API.
See DevelopersA batch of calls placed to a list of contacts for a specific purpose (reactivation, reminders, follow-up), usually with rules for what happens on no answer or voicemail.
Sysevo runs outbound campaigns with real retry logic: you set the delay and retry cap, and it works the list automatically.
See CampaignsUsage billed by the minute once a plan's included call minutes run out, rather than a hard cap or a forced upgrade.
Sysevo's PAYG rate covers the whole call pipeline (the call itself, transcription, analysis and any follow-up action), not just raw voice.
See plans & pricingConnecting your own telephony infrastructure or carrier account to a platform, instead of using numbers the platform provisions for you.
Command supports SIP / bring-your-own-carrier for teams that already run their own telephony infrastructure.
See plans & pricingHanding a live call from one agent (human or AI) to another, as opposed to a "cold transfer" that just forwards the call with no heads-up to whoever picks up.
An agent can hand a call off to a human the moment it judges one is needed, based on rules you set.
See Voice AgentsAn automatic HTTP notification a system sends to a URL you control the moment something happens (a call ending, a record changing), instead of you having to poll for updates.
Sysevo's webhooks fire on any CRM or call event, and are the building block Zapier, Make and n8n integrations run on.
See IntegrationsReselling a product under your own brand (your logo, your domain, your pricing), with the underlying platform invisible to your end customers.
Sysevo's white-label puts your brand on your own domain as a full reseller model, not a bolt-on partner tier.
See White-LabelSee it working, not just defined.
Book a demo and see it on your business.
