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Sysevo is a connected business platform that brings AI voice agents, CRM, communications and business workflows together. Our team scopes and configures the system with you, so customer conversations and the work that follows can stay connected rather than being re-entered across separate tools.

It means connecting the everyday steps that are often split across different software: handling an enquiry, recording customer details, assigning follow-up and keeping the team informed. Sysevo combines business tools and configured automations so teams can spend less time coordinating routine work.

A chatbot handles typed text, and an IVR menu makes callers press numbers to reach a fixed set of options. Sysevo's agents hold an actual spoken conversation: they understand what's being asked, handle interruptions, and can look things up or take action mid-call, like booking an appointment or transferring to a person, instead of routing a caller through a script.

No. Your first agents are built for you by our team, so you don't write prompts, configure a voice pipeline, or wire up integrations yourself. After launch, the same no-code editor is yours to build more agents or make changes, with no coding required.

Yes, we can provision new numbers for your agents or set up forwarding from the number you already advertise, so customers don't need to learn a new one.

We scope your call flows, build and tune your first agents, connect your CRM, calendar and any tools you need, and test everything thoroughly before a single real call is taken. Typical timelines run around two weeks on Launch, three to four weeks on Growth, and a phased six-to-eight-week rollout on Command.

Yes. Every agent is tested against your actual call flows before it answers a real customer, and the same testing tools stay available afterward for anything you build or change yourself.

Sysevo can be configured around the call flows and operating processes of different businesses. The site includes examples for sectors such as hospitality, healthcare, legal, recruitment, real estate and home services. A demo is the best way to check fit for your workflows.

Sysevo uses real-time voice technology and lets you choose from available voice and model options. The sound and response time depend on the selected model, network conditions and connected tools. You can try example agents on the Voice page before booking a demo.

It handles interruptions and responds in real time rather than reading a fixed script start to finish. If a caller talks over it, corrects it, or changes the subject mid-sentence, it adjusts instead of continuing from wherever the script says it should be.

Sysevo voice agents support more than 70 languages. The exact voice and language options depend on the model you select, so test the language and accent that matter to your callers during setup.

Yes, on Growth and Command. You can train a custom voice that sounds like your own brand instead of using a stock voice. It isn't included on the Launch tier.

Both. Agents answer inbound calls so you never miss one, and can also run outbound campaigns: upload a contact list and your agent works through it.

Yes. You set the conditions for when a call should hand off in plain language, the agent plays a short heads-up message, and the caller stays on the line through the transfer.

Call recordings and transcripts are included, with retention limits that vary by plan: 6 months on Launch, 12 months on Growth and unlimited on Command. Make sure your call recording settings and customer notices also fit the rules that apply to your business.

It's built to hand off rather than guess, either transferring the live call under your configured rules, or logging what was asked so your team can follow up, depending on how the agent's set up for your business.

Syra is an assistant for you and your team inside Sysevo. She can use permitted business context to answer questions, find records, organise work and prepare supported actions. AI voice agents serve callers; Syra helps your team work across the platform.

Customer-facing actions such as sending emails, contracts, payment links and bookings are presented for review and approval. Some internal actions, such as creating a task or an Atlas note, can be completed directly. The available actions depend on your account permissions and setup.

Configured call actions can use the call outcome to update records or start a follow-up step. Depending on your setup, that may mean recording a disposition, creating a task, arranging a callback or sending a follow-up. The workflow and any customer-facing actions are agreed during configuration.

Sysevo is designed to automate routine handling and coordination, not remove human oversight. You define what an agent can do, when it should transfer a caller and which actions need review. Your team remains responsible for decisions that require judgement or personal attention.

It describes our ambition for AI to understand more of the context around business work and help people move it forward. It is a vision for useful, connected assistance, not a claim that Sysevo has artificial general intelligence or can run a business without human control.

A full CRM is built in natively: pipeline stages, contact records, deal values, tags and call history all live in the same platform as the agent, not a separate tool you have to connect.

Sysevo supports calendar connections through iCal feeds. Existing calendar commitments can appear in Sysevo availability, and Sysevo bookings can be published for calendars such as Google Calendar, Outlook or Apple Calendar. Agent booking depends on your calendar and workflow configuration.

Sysevo's built-in CRM is the primary system agents write to, but you can connect other tools you already run through the REST API, webhooks, Zapier, Make or n8n if you need data flowing elsewhere too.

Yes, a full REST API plus an MCP server, publicly documented, so you or a developer can build against Sysevo directly.

Yes, all three are supported natively, alongside generic webhooks for anything else you want to connect.

Yes, two-way SMS is built into the CRM and routed through the contact record, plus SMS campaigns and automatic SMS follow-ups after a call.

Yes, payment links and checkout across six providers, plus contracts and e-signature, are built into the CRM on every plan, so a booking, a signed agreement or a payment can happen without leaving the same system.

Sysevo publishes its GDPR and UK GDPR approach, including a Data Processing Agreement, documented subprocessors, international-transfer safeguards and a process for data subject requests. Review the security and privacy documents for details relevant to your use case.

Sysevo does not currently hold SOC 2 Type II or ISO 27001 certification, and it does not currently offer a signed HIPAA Business Associate Agreement. If either is a procurement requirement, review the current status with our team before proceeding.

Every connection to Sysevo runs over TLS, and data at rest is encrypted using our infrastructure provider's built-in encryption. Each account's data is isolated at the database level with row-level security, and backups run automatically on a regular schedule.

No. We don't sell your data, and we don't use it to train general AI models for other companies without your explicit opt-in.

Yes, a real DPA is available, covering our role as processor, sub-processor terms and international transfer mechanisms.

Sysevo uses providers for hosting, payments, email, AI and telephony. The named subprocessor list is available under a signed Data Processing Agreement. Customers covered by a signed DPA receive at least 30 days' notice before a subprocessor is added or replaced.

Support is available by email. The support level and review cadence depend on your plan: Growth adds priority support and quarterly optimisation reviews, while Command includes a dedicated success manager and an agreed service level. Your proposal sets out the support included for your account.

The status page tracks uptime and posts updates during any incident, so you don't have to wait on a support reply to know whether something's down on our end or yours.

Tell us what you were doing and what you expected to happen, with a screenshot or call ID if you have one. If your plan includes a success manager, you can also raise it with them.

Full REST API and MCP server documentation, including authentication, endpoints, and webhook payloads.

Your quote has a one-time implementation fee and a monthly platform plan. The implementation covers the starting fleet and the setup, connections, migration and training we agree with you. The monthly plan includes its modules, support and usage allowances. Extra usage, additional build work and optional managed service are shown separately. Book a demo for the scope and pricing that fit your business.

Launch connects reception, CRM, booking, forms, quotes, signing and payments, with Syra, the power dialer, verified callers, team phone lines, email campaigns and sequences, Atlas docs and sheets, SMS, team chat and meetings. Growth includes all of Launch and adds coaching, more email sending capacity, wider marketing, WhatsApp, hosted company email and IT, advanced Atlas databases, projects, automation, commerce, people and customer-success workflows, plus industry workspaces. Command includes all of Growth and adds finance, procurement, payroll, advanced intelligence, governance, multi-location workspaces and exclusive white label. The comparison shows the allowances and access for each tier.

We build and connect 1 AI voice agent on Launch, 3 on Growth and up to 10 on Command. Those are the starting fleet, not the account limit. Including the agents we build, your total voice-agent allowance is 10 on Launch, 20 on Growth and unlimited on Command. Every tier has the visual Agent Builder, so you can create more yourself. Additional builds by our team can be scoped separately.

Launch includes 2,500 AI voice minutes, 5,000 SMS credits, 5,000 email sends and 600 meeting recording minutes. Growth includes 5,000 voice minutes, 10,000 SMS credits, 25,000 email sends, 2,000 meeting recording minutes and 500 lead sourcing credits, plus capacity for 2 WhatsApp numbers and 2,000 AI replies. Command includes 10,000 voice minutes, 20,000 SMS credits, 100,000 email sends, 5,000 meeting recording minutes and 2,000 sourcing credits, plus capacity for 5 WhatsApp numbers and 10,000 AI replies. One WhatsApp channel fee is included on Command. These allowances are shared across the account.

Extra AI voice minutes cost $0.14/min on Launch, $0.12/min on Growth and $0.10/min on Command, in USD. The rate covers the voice conversation and its recording, transcription, analysis, caller-memory update and call actions. It applies after your included voice minutes are used. Meeting recordings have their own allowance and additional minute packs.

SMS uses credits according to the destination country and message segments; longer messages and emoji can use more credits. Extra SMS usage is priced by destination, and unused monthly SMS credits do not roll over. WhatsApp is on Growth and Command: connected numbers have a monthly channel fee, with one channel included on Command. Meta bills its own messaging charges separately. WhatsApp AI replies are limited by the plan allowance, with human handover and usage controls in the workspace.

Vault storage is 5 GB per user on Launch, 10 GB on Growth and 20 GB on Command, pooled across the account. Extra storage is available. Meeting recording allowances are 600, 2,000 and 5,000 minutes per month respectively, separate from AI voice calling minutes. You can buy additional recording minute packs, and purchased recording minutes do not expire.

Every tier includes Syra by chat and voice, with account search, business knowledge, memory, advice, daily briefs and approved actions. She works within your role and the modules in your plan. Launch covers your core customer work; Growth extends that work across marketing, teams and operations; Command adds finance, procurement and company-wide control.

White label is exclusive to Command, including your logo and colours on the platform and customer pages, your own domain, a branded app, client portal, sub-brands and reseller controls. It covers booking, quotes, proposals, payment links, signing, forms, reviews, file sharing and the matching industry journeys. Launch and Growth still include the underlying customer tools in their plan, with Sysevo branding.

We map your process, build and tune your starting voice agents, configure your plan’s modules, connect your numbers, calendars and tools, and test the customer journey with you. Launch includes core setup, 1–2 integrations and training. Growth adds up to 5 integrations, data migration and wider team workflows. Command includes full migration, custom integration scope and a phased rollout. Your implementation quote states exactly what we will deliver.

About 2 weeks for Launch, 3–4 weeks for Growth and a phased 6–8 weeks for Command. We agree the timeline around your data, integrations and rollout scope, then review and test the system with you before go-live. Training and handover are part of the delivery.

Growth and Command include access to workspaces for veterinary and dental practices, hospitality, rentals, real estate, recruitment, insurance, entertainment, excursions, agencies and call centres. We configure the matching records and workflows for your use case. Command adds your own branding to the industry’s customer-facing pages. Launch can still run reception, CRM, booking and sales for businesses in these industries.

Every tier includes integration access, webhooks, REST API, MCP and data import and export. We can provision numbers or arrange forwarding from the numbers you already use. Command also supports SIP and your own carrier. The connections built by our team are part of the agreed implementation scope; additional custom work can be quoted separately.

Every tier includes account permissions, two-factor authentication and data export. Command adds the security centre, customer verification, single sign-on and provisioning, account audit logs, a sandbox, contract lifecycle management, legal requests, policies, privacy workflows, risks, certificate tracking and a confidential speak-up channel. Access follows your team’s roles.

Seats are part of the plan: 3 on Launch, 10 on Growth and unlimited on Command. Advertising budgets and payment-provider processing fees are separate from the platform plan, as are applicable WhatsApp channel and Meta messaging fees. Additional implementation work and managed service are scoped separately. Unlimited seats, agents or voice numbers describe account capacity; usage allowances still apply.

Launch includes email support and a 30-day check-in. Growth adds priority support and quarterly optimisation reviews. Command includes a dedicated success manager, an agreed SLA and monthly reviews. You can run the system with your own team after training, or scope ongoing managed service with us.

Yes. Your account, customer records and workflows stay together as you move up a tier. Growth increases capacity and adds acquisition, team and delivery tools. Command adds finance, governance, white label and unlimited agents and seats. We agree any additional build, migration or rollout work with you as part of the upgrade.