Question 1

What is Sysevo?

Accepted Answer

Sysevo is a done-for-you AI voice agent and CRM platform. We build, connect and run an AI phone agent for your business that answers or makes calls, remembers every caller, books appointments and follows up automatically — with a CRM and campaign tools built into the same system, not bolted on afterward.

Question 2

How is an AI voice agent different from a chatbot or an IVR phone menu?

Accepted Answer

A chatbot handles typed text, and an IVR menu makes callers press numbers to reach a fixed set of options. Sysevo's agents hold an actual spoken conversation — they understand what's being asked, handle interruptions, and can look things up or take action mid-call, like booking an appointment or transferring to a person, instead of routing a caller through a script.

Question 3

Do I need any technical skills to use Sysevo?

Accepted Answer

No. Your first agents are built for you by our team, so you don't write prompts, configure a voice pipeline, or wire up integrations yourself. After launch, the same no-code editor is yours to build more agents or make changes, with no coding required.

Question 4

Can I keep my existing business phone number?

Accepted Answer

Yes — we can provision new numbers for your agents or set up forwarding from the number you already advertise, so customers don't need to learn a new one.

Question 5

What actually happens during onboarding?

Accepted Answer

We scope your call flows, build and tune your first agents, connect your CRM, calendar and any tools you need, and test everything thoroughly before a single real call is taken. Typical timelines run around two weeks on Launch, three to four weeks on Growth, and a phased six-to-eight-week rollout on Command.

Question 6

Can I test an agent before it goes live?

Accepted Answer

Yes. Every agent is tested against your actual call flows before it answers a real customer, and the same testing tools stay available afterward for anything you build or change yourself.

Question 7

Does Sysevo work for my industry?

Accepted Answer

Sysevo is built around your specific call flows rather than one fixed script, with setups already in use across verticals including dental, home services, legal, real estate, fitness and more.

Question 8

Does the AI sound robotic?

Accepted Answer

It runs on current-generation voice models — including ElevenLabs — rather than an older text-to-speech engine, and responds in under 800ms so the conversation feels close to real time. Voice cloning is also available on Growth and Command if you want it to speak in a voice trained on your own brand.

Question 9

Can the agent handle interruptions, or does it just read from a script?

Accepted Answer

It handles interruptions and responds in real time rather than reading a fixed script start to finish. If a caller talks over it, corrects it, or changes the subject mid-sentence, it adjusts instead of continuing from wherever the script says it should be.

Question 10

How many languages does Sysevo support?

Accepted Answer

30+ languages are supported for voice agents.

Question 11

Can I use a custom or cloned voice for my agent?

Accepted Answer

Yes, on Growth and Command — you can train a custom voice that sounds like your own brand instead of using a stock voice. It isn't included on the Launch tier.

Question 12

Does Sysevo only answer inbound calls, or can it call out too?

Accepted Answer

Both. Agents answer inbound calls so you never miss one, and can also run outbound campaigns — upload a contact list and your agent works through it.

Question 13

Can a call be transferred to a real person?

Accepted Answer

Yes. You set the conditions for when a call should hand off in plain language, the agent plays a short heads-up message, and the caller stays on the line through the transfer.

Question 14

Are calls recorded and transcribed?

Accepted Answer

Yes, on every plan. Every call is recorded and automatically transcribed, with retention ranging from 6 months on Launch up to unlimited on Command.

Question 15

What happens if the agent can't answer something?

Accepted Answer

It's built to hand off rather than guess — either transferring the live call under your configured rules, or logging what was asked so your team can follow up, depending on how the agent's set up for your business.

Question 16

Is there a CRM built into Sysevo, or do I need my own?

Accepted Answer

A full CRM is built in natively — pipeline stages, contact records, deal values, tags and call history all live in the same platform as the agent, not a separate tool you have to connect.

Question 17

Does Sysevo integrate with my calendar?

Accepted Answer

Yes, natively with Google Calendar and Outlook — agents can check availability and book appointments directly during a call.

Question 18

What if I already use a different CRM — can I keep using it?

Accepted Answer

Sysevo's built-in CRM is the primary system agents write to, but you can connect other tools you already run through the REST API, webhooks, Zapier, Make or n8n if you need data flowing elsewhere too.

Question 19

Does Sysevo have a public API?

Accepted Answer

Yes — a full REST API plus an MCP server, publicly documented, so you or a developer can build against Sysevo directly.

Question 20

Does Sysevo work with Zapier, Make, or n8n?

Accepted Answer

Yes, all three are supported natively, alongside generic webhooks for anything else you want to connect.

Question 21

Can I text customers, not just call them?

Accepted Answer

Yes — two-way SMS is built into the CRM and routed through the contact record, plus SMS campaigns and automatic SMS follow-ups after a call.

Question 22

Can Sysevo take payments or handle e-signatures?

Accepted Answer

Yes — payment links and checkout across six providers, plus contracts and e-signature, are built into the CRM on every plan, so a booking, a signed agreement or a payment can happen without leaving the same system.

Question 23

Is Sysevo GDPR compliant?

Accepted Answer

Yes, today — not a roadmap item. Sysevo is UK-based and built GDPR and UK GDPR compliance in from the start, including a real Data Processing Agreement and data-subject-request handling within one month.

Question 24

Is Sysevo SOC 2 or HIPAA certified?

Accepted Answer

Not yet — both are on our roadmap. A SOC 2 Type II report needs 6–12 months of audited operating history, and we don't currently offer a signed BAA for HIPAA. We publish exactly where each one stands rather than claim it early.

Question 25

How is my data encrypted and stored?

Accepted Answer

Every connection to Sysevo runs over TLS, and data at rest is encrypted using our infrastructure provider's built-in encryption. Each account's data is isolated at the database level with row-level security, and backups run automatically on a regular schedule.

Question 26

Does Sysevo ever use my data to train AI models for other customers?

Accepted Answer

No. We don't sell your data, and we don't use it to train general AI models for other companies without your explicit opt-in.

Question 27

Can I sign a Data Processing Agreement (DPA)?

Accepted Answer

Yes — a real DPA is available, covering our role as processor, sub-processor terms and international transfer mechanisms.

Question 28

Where are Sysevo's sub-processors located, and do I get notice if that changes?

Accepted Answer

We use a small, named set of established providers for hosting, payments, email and voice AI, listed in full under a signed DPA. You get at least 30 days' notice before we add or replace one.

Question 29

How do I contact support?

Accepted Answer

Email works for every tier, and Growth and Command add priority support with faster response times. Existing customers get faster help through the in-app support widget once logged in.

Question 30

Where can I check if there's an outage or a known issue?

Accepted Answer

The status page tracks uptime and posts updates during any incident, so you don't have to wait on a support reply to know whether something's down on our end or yours.

Question 31

How do I report a bug or leave feedback?

Accepted Answer

Tell us what you were doing and what you expected to happen, with a screenshot or call ID if you have one. If you're an existing customer, your success manager or the in-app support widget is usually the faster route.

Question 32

Where can I find the API documentation?

Accepted Answer

Full REST API and MCP server documentation, including authentication, endpoints, and webhook payloads.

Question 33

How is Sysevo priced?

Accepted Answer

Every engagement is scoped to your business — the tier you choose, the number of AI agents we build, the call volume you run, and the modules you switch on. Because those variables differ for every company, we don't publish a single list price; instead we put together tailored pricing after a short demo, once we understand your setup. There are no per-seat fees and no separate bills for AI providers or telephony — the models, speech, and calling are all included in one number. You'll know exactly what you're investing, and the expected return, before you commit to anything.

Question 34

Is the pay-as-you-go rate actually good value?

Accepted Answer

At $0.14/min on Launch, $0.12 on Growth and $0.10 on Command, it can look steep next to a bare voice API's headline rate — until you see what's actually inside that minute. A raw API only charges for audio in and audio out; the flow, the CRM, the analysis and the actions are a system you'd still have to build and host yourself, and that bill only grows with volume. Our rate already includes the call itself — telephony, speech-to-text, the LLM turns, the voice — plus everything that happens the moment it ends: recording and transcription, AI analysis of the conversation with your own custom fields, the caller's memory updated, and any follow-up action queued, from booking a slot to updating your CRM. You're paying for a finished piece of work, not a voice call — and the rate only applies once your included plan minutes run out.

Question 35

Why don't you show prices on the website?

Accepted Answer

Two reasons. First, Sysevo isn't an off-the-shelf subscription you swipe a card for — it's a done-for-you system we build around your specific business, so a single sticker price would be misleading for most companies. Second, the value is far clearer once you've seen it running on your own call flow. A short demo lets us recommend the right tier and show you the real math — missed calls recovered, hours saved, tools consolidated — so the investment is in context rather than an abstract number. You get clear, tailored pricing on that call, with no drawn-out quoting process.

Question 36

What does "done-for-you" actually mean?

Accepted Answer

Our team builds and connects everything before you go live: we write and tune your AI agents, provision your phone numbers or set up simple forwarding from the number you already use, wire up your CRM, calendar, forms, e-signature and payment tools, import your data, and test the entire flow end to end. You don't need a developer or a technical team, and you're never handed a blank builder and left to work it out. Launch includes 1 agent built for you, Growth 3, and Command up to 10. After go-live the platform is yours — you can build more agents yourself, any time, with no code, up to 10 on Launch, 20 on Growth and unlimited on Command.

Question 37

Which tier is right for my business?

Accepted Answer

Launch suits owner-run businesses that are mainly losing calls and leads — it stops the bleeding with a 24/7 receptionist and missed-call rescue and gets your whole operation into one CRM. Growth is our most popular tier and fits teams of roughly 10–50 that are juggling several tools and want a full agent fleet plus lead generation and sales automation. Command is for established or multi-location operations that want to run the entire company — including finance, procurement and full white-label — on one system. We'll confirm the right fit on your demo based on your call volume, team size, and goals, and it's easy to move up as you grow.

Question 38

How long until we’re live?

Accepted Answer

Typically around two weeks for Launch, three to four weeks for Growth, and a phased six-to-eight-week rollout for Command's larger, multi-location deployments. That timeline includes us building your agents, connecting your tools, importing your data, and thoroughly testing everything before a single real call is taken. We keep you in the loop the whole way with a clear build plan, and we don't flip the switch until you've reviewed and signed off. Most clients are surprised how little time it takes on their side.

Question 39

What do you need from us to get started?

Accepted Answer

Very little to begin. After the demo we run a short onboarding session to capture how you handle calls, the questions customers ask most, your services and pricing, and access to the tools you want connected — your calendar, CRM, and phone provider. From there our team does the heavy lifting and you mainly review and approve. You don't need a written spec or a technical brief; most clients come to us with a problem, not a blueprint, and we shape the build with you.

Question 40

Will this actually pay for itself?

Accepted Answer

On the demo we build the business case with your own numbers: how many calls you currently miss, what a booked appointment or new customer is worth to you, and how many hours your team spends on calls, scheduling, follow-up and admin. For most service businesses the recovered missed calls alone — leads that today hit voicemail or go to a competitor — cover the investment, before you even count the consolidated software subscriptions and the staff hours freed up. We'd rather show you a conservative, believable number than an inflated one, so you can decide with real figures in front of you.

Question 41

Do the AI agents sound robotic, or will callers know it’s AI?

Accepted Answer

They sound natural and conversational. The agents use modern, human-sounding voices — which can even be cloned to match a specific person on Growth and Command — understand interruptions, and respond in real time instead of reading from a rigid script. Most callers simply feel they're talking to a helpful, well-informed member of your team. We're always transparent where disclosure is required, and every agent can hand a call off to a human the moment it needs one — playing a short message to the caller, then connecting them directly — so nobody gets stuck with a bot that can't help.

Question 42

Can the agents handle calls 24/7 and several at once?

Accepted Answer

Yes. Your agents answer inbound calls around the clock — nights, weekends and holidays included — and are built to run several calls at once, so most callers reach an agent immediately instead of voicemail. Each tier is provisioned with its own concurrent-call capacity, and we size that to your real call volume during onboarding so it comfortably covers your peaks. For outbound, they run reactivation and follow-up campaigns across your lists at a scale no human team could match, and they never have an off day.

Question 43

What happens when a call needs a real person?

Accepted Answer

The agent hands off as smoothly as the setup allows. You set the rules — certain call types, specific requests, VIP callers, or moments where the agent judges a human is needed — and it transfers the call to the right person or team, playing a short heads-up message before connecting so whoever picks up knows a call is coming in. If nobody's available, it can take a detailed message, book a callback, or schedule an appointment on the spot. The goal is a system that handles the routine flawlessly and routes the exceptions cleanly to a human when it matters.

Question 44

Will it work with our existing phone numbers and tools?

Accepted Answer

Yes. We can provision new numbers or set up call forwarding from the number you already use — no formal porting process required — and Command supports SIP / bring-your-own-carrier if you already have telephony infrastructure. On the software side we connect your CRM, calendar (Google and Apple), forms, e-signature and payment tools, and we've integrated with the major platforms plus anything that exposes an API. Making the agents write cleanly into the systems you already use is part of the done-for-you build, so your data stays in one place.

Question 45

Does Sysevo replace the other tools we pay for?

Accepted Answer

For most clients, yes — and that's a big part of the value. Sysevo brings your phone system, CRM and pipeline, scheduling and booking, forms, e-signature, payments, and (on Command) finance and procurement into one connected platform. Teams routinely consolidate several separate subscriptions into Sysevo, which often offsets a meaningful part of the investment on its own. We'll map your current stack on the demo and show you exactly what it replaces so there are no surprises.

Question 46

How do you keep call quality and accuracy high?

Accepted Answer

Every call is transcribed and analyzed, and on Growth and Command it's automatically scored for quality, sentiment and intent — so you have full visibility into how your agents perform rather than hoping for the best. Because we build the agents for you, we tune them against your real calls and refine the scripts before and after launch; Growth includes a quarterly optimization review and Command includes monthly reviews with a dedicated success manager. Persistent caller memory also means the agents improve over time, recalling previous conversations so repeat callers get a seamless experience.

Question 47

Is our data secure, and who owns it?

Accepted Answer

Your data is isolated per account at the database level via row-level security, and backed up automatically by our infrastructure provider so it can be recovered if something goes wrong. Everything in your account — your agents, your CRM records, your call history — belongs to you: we don't sell it or use it to train models for other companies, and if you ever decide to leave, you can export everything and take it with you. HIPAA compliance with a signed BAA and SSO/SAML aren't available yet — they're on our roadmap. If you handle protected health information or need enterprise SSO today, tell us on the demo so we can be upfront about whether we're the right fit right now.

Question 48

Are you HIPAA compliant? Can regulated businesses use Sysevo?

Accepted Answer

Not yet — we don't currently offer a signed Business Associate Agreement, so we can't call ourselves HIPAA compliant today. We work with plenty of dental practices, clinics, medical spas and other healthcare-adjacent businesses, along with law firms, financial services and insurance businesses, but for the parts of those businesses that touch protected health information, Sysevo isn't the right fit yet. If you're subject to HIPAA or similar regulation, tell us on the demo — we'd rather say that plainly upfront than have you find out later, and we'll be honest about what we can and can't do for you today.

Question 49

What if we need more than the agents included in our tier?

Accepted Answer

The agents we build for you — 1 on Launch, 3 on Growth, up to 10 on Command — are only the starting fleet. Your account allowance is 10 agents on Launch, 20 on Growth and unlimited on Command, counting the ones we build, so you can keep adding your own in the visual builder with no developer required whenever a new use case comes up. If you'd rather we build the extra agents for you, we can scope that too, and if you outgrow the allowance, moving up a tier lifts it.

Question 50

What support do we get, and who manages it after launch?

Accepted Answer

Support scales with your tier: Launch includes email support and a 30-day post-launch check-in, Growth adds priority support and quarterly optimization reviews, and Command includes a dedicated success manager with a custom SLA and monthly reviews. You choose how hands-on you want to be afterward — most clients keep us involved to monitor, optimize and expand the system, while others take the wheel with full documentation. Either way, you're never left alone with a tool you don't understand.

Questions, answered.