An AI coach reading the conversation as it happens, silent live listening for managers, and one tap outcomes that move the deal.
Rowan Vale
+44 7700 900 118
Ask what changes in the new year that does not apply now.
Volume calling punishes small frictions. Every extra click is multiplied by a hundred, and a rep who has to go looking for the customer record stops looking by the afternoon. The dialer is designed around that reality.
Dial a number by hand whenever you need to, without hunting for the right screen first.
Work a list top to bottom. The next number is ready the moment the last one ends, so nobody loses ten minutes deciding who to ring.
Move around Sysevo mid call and the call stays with you in a persistent bar. Look up an invoice while you are still talking.
Their history, their deals and their last conversation are on screen while you speak, not two clicks away.
A short wrap up step after hanging up captures what happened while it is fresh, then moves you on.
A reachability beacon means inbound calls only ring people who are actually able to take them.
Volume calling is won in the seconds between calls, not during them. Here is where those seconds go in Sysevo.
Number dials from the queue
The rep does not choose who is next. The list does, so no time goes on deciding.
The contact opens beside the call
History, deals and the last conversation are on screen before anyone says hello.
The coach offers a line
It has been reading the conversation. One sentence, ready to speak.
Disposition, one tap
Interested. The pipeline moves and a callback goes in the diary.
Wrap up, then the next number
A short note while it is fresh, then straight back into the queue.
The coach listens to the live conversation and offers one suggestion at a time, written in words the rep can say out loud as they are. Not advice to interpret. Not three options to choose between while somebody is mid sentence. One line, ready to speak.
One suggestion, never three
Three options is a decision to make while a customer is talking. That is the worst possible moment to be given homework.
Words, not instructions
You get the sentence, not a note telling you to probe on budget. Translating advice mid call is a job nobody has time for.
Off until they turn it on
Reading your own conversation while having it helps some people and is impossible for others. It is a toggle in the call controls, off by default.
New reps get to sound like your best one from week one. Experienced reps get a nudge on the calls that matter, and a ramp that takes weeks instead of quarters.
Customer
We are probably going to look at this again in the new year.
Ask what changes in the new year that does not apply now.
Rep
What changes in the new year that does not apply right now?
Customer
Honestly, the budget resets. But the problem is live already.
Offer to start now and bill from January.
A manager can open the live calls tab, see every conversation in progress in both directions, and listen to one as it happens. They say nothing. They just know exactly what to talk about the moment it ends.
The audio socket only carries sound one way. Listening cannot become barge in, so a manager can never interrupt a live customer conversation by clicking the wrong thing.
Inbound and outbound calls appear in the same live list, so nothing in progress is invisible to the person responsible for it.
Live captions run alongside the audio, so a manager can follow a call they joined halfway through.
Nothing is played into the call to announce a listener, and neither party is told. That is a deliberate product decision, and it is worth knowing where you stand legally: recording and monitoring rules differ by country and by state. Set your policy, tell your team, and check your local requirements before you switch it on.
The outcomes are ordered by how a call actually ends, not alphabetically. The two that move a deal come first, because the moment after hanging up is not one to spend scanning a list. The refusals sit last and apart, so neither is ever a mis-click on the way to something else.
Callbacks get a time
Choosing callback opens a picker, so the promise turns into something in the diary rather than a note nobody reads.
Enrol into a sequence
End the call by putting that person into an email cadence, without leaving the dialer.
Do not call is protected
It is legally binding and cannot be undone, so it is deliberately placed away from everything else.
History is where coaching, disputes and forecasting all end up. Filter it by rep, by outcome or by date, open a single call to see the whole record, and use the team view to compare how the floor is performing.
Every outbound and inbound call, with who made it, how long it ran and how it was dispositioned.
Open one call and get the contact, the outcome, the notes and the recording in one place.
See the whole floor rather than one person, so you can spot who needs help this week.
Because dispositions are structured, connect rate and conversion are numbers rather than guesses.
Most of that time is spent learning what your best people already know: which objection means no and which means not yet, what to say when someone mentions budget, when to stop talking. Coaching, live listening and recorded history compress that learning curve into something a manager can actually run.
Week one
The coach carries the script so a new starter can concentrate on listening rather than remembering.
Week two
A manager listens to live calls in silence and has something specific to say the moment each one ends.
Week four
Recorded calls and structured dispositions turn a vague sense of how someone is doing into numbers you can coach against.
After that
The same tooling keeps working on your experienced people, on the calls that are actually worth winning.
Amelia Frost
4 previous calls. Last spoke 12 days ago about onboarding.
The dialer is not outbound only. Inbound calls surface as an overlay wherever the rep is working, matched against your contacts, so the person picking up already knows the history before they say hello.
Incoming call overlay
It finds you wherever you are in the product, rather than needing a separate app open.
Voicemail that gets worked
A real voicemail screen, so messages become callbacks instead of a red badge everyone ignores.
Your numbers, managed
Add and organise numbers, and decide which ones ring where.
Unknown callers become contacts
A number you do not recognise can be turned into a contact without leaving the call.
We are not going to pretend software makes you compliant. What it can do is make the careful thing the easy thing, and put the irreversible actions where nobody clicks them by accident.
It sits apart from the other outcomes precisely because it cannot be undone. Once set, it travels with the contact.
Who rang, when, how long, and how it ended. When a complaint arrives you have the call, not a recollection.
Live listening is silent and neither party is notified. Recording and monitoring law differs by country and by state, so decide your policy, tell your team, and check your local rules.
Most companies end up with a call centre platform for people and a separate tool for AI calling, then spend their time reconciling the two. In Sysevo they share contacts, dispositions, history and pipeline, so the handover costs nothing.
AI agents work the top of the list at scale, qualify who is worth a human conversation, and book the rest straight into the diary.
See AI campaignsReps pick up the qualified ones with the full history in front of them, coached live, and disposition straight into the same pipeline.
See the CRMDispositions, analysis and follow-up run the same way whether the call came from a rep or an agent. Each has a page of its own.
Straight answers on how the coaching, the monitoring and the dispositions actually work.
AI call coaching listens to a live conversation and suggests what the rep should say next, on screen, while the call is still running. Sysevo shows one suggestion at a time, written as a sentence the rep can say out loud as it is, rather than advice like "probe on budget" that has to be translated mid conversation. It is off by default and each rep turns it on from the call controls.
Everything included
Human calling sits in the same account as your AI agents, your caller memory and your business tooling. Here is the full picture.
Voice & calling
A number, live in minutes
Rent a Sysevo number from $3/month or forward the line you already use. Either way, no porting paperwork, just a working agent.
Or bring your own carrierCommand+
Connect Twilio, Telnyx, Vonage, Plivo, Cloudonix or Vobiz in a few clicks, or self-host over SIP through Asterisk if you run your own telephony.
Two ways to build an agent
A guided simple view for straightforward setups, or a full visual workflow editor with branching logic and conditions. Same agent, whichever view you use.
Full control over behaviour and voice
Tune personality, speaking pace and interruption sensitivity, and pick the model behind it: OpenAI, Claude, Gemini or Grok.
6,000+ voices to choose from
Browse the full voice library by accent, age, gender and use case, or reuse a voice you have already saved.
Voice cloningGrowth+
Upload a short sample and your agent speaks in that voice. A founder’s, a brand ambassador’s, whoever you choose.
Tools and knowledge bases, mid-call
Give an agent documents to search and custom tools it can call out to, so it can act on real information while the caller is still on the line.
Outbound campaigns with real retry logic
Batch-dial a list and set exactly what happens on no answer, busy or voicemail, with automatic recalls with a delay and a retry cap you control.
Watch the calls happening now
A realtime board of every call in progress, with the transcript scrolling as it is spoken, so you can step in rather than read about it afterwards.
Callbacks, scheduled rather than remembered
Anyone who asked to be rung back is queued automatically, or filed for review first if you would rather approve them.
Dispositions, and a suppression register
What actually answered each number, from a person to a voicemail to a dead line, feeding one register of numbers that must not be dialled again.
Every call recorded and transcribed
Follow a call’s transcript live, or come back to the recording and full transcript afterwards.
Every call analysed
Automatic conversation analysis on every call, plus up to 15 custom fields you define for your industry.
Live scoring and sentimentGrowth+
Every call scored and read for sentiment as it happens, not just summarised afterward.
The agent acts, not just talks
Book an appointment, send an email, take a payment, create a task or send a form, queued the moment a call is analysed, with your approval where it reaches the caller.
A real voice call, embedded on your site
Not a chat bubble. A live voice widget with an audio-reactive interface, dropped straight into your website or app.
REST API and an MCP server
Build against a full REST API, or connect an MCP server directly to Claude Code, Cursor, Claude Desktop or Zed.
Pay-as-you-go, on your terms
One wallet for calling minutes and anything past your monthly allowances, each at a set price, with auto-recharge, an optional monthly spending cap and billing you can see into at any time.
No add-ons, no second subscription, nothing to wire together yourself. It is one platform and one bill. Everything unmarked is on every plan; a handful of the heavier modules open up further up the tiers, and those are marked above. See what each plan includes.
This is the part of the platform this page is about. See everything else it comes with.
The coach can. Bring a real call script and we will run it live: the suggestion appearing mid sentence, a manager listening in silence, the outcome landing on the pipeline.
See the dialer live