Sysevo

Changelog

What's new in Sysevo.

Every update, improvement, and new feature, in order. Subscribe to get notified.

v2.1.016 September 2026Feature

Ads: Meta ad accounts, synced and read in one place

  • Ads added to Marketing: connect a Meta ad account and see its campaigns, ad sets and ads as one tree, with spend, results and reach on every level
  • A nightly sync re-reads the restatement window rather than only yesterday, because Meta restates figures for days after the fact and a one-day pull quietly leaves them wrong
  • Derived metrics return nothing rather than a flattering number: a ROAS with no revenue attached reads as unknown, and a ROAS of zero on real spend is reported as the fact it is, not as missing data
  • Recommendations now carry the exact change they would make, so approving one applies that change rather than leaving you to go and find the setting
  • The sync writes down when it last ran and when it stopped, so an ads page that looks quiet can be told apart from one that has stopped updating
  • Ads sits alongside Reputation, Campaigns and Sequences in the Marketing group, reading from the same audiences and the same CRM records
v2.0.015 September 2026Feature

Agents built from a brief, and an account that sets itself up

  • Client Brief added to onboarding: a guided interview of thirty-eight questions about how the business actually works, sitting between identity checks and the build tracker, answered by voice or by typing
  • Agent generation added: the brief is composed into a complete voice agent, a persona, a greeting written for the business, one branch per reason people call, and an ending for each outcome that counts as a good call
  • Every caller-facing line an agent will say is registered against the answer it came from, and a line with no source fails the build, so a generated agent cannot invent a claim about the business
  • Industry knowledge for thirty-nine trades, so a brief that says very little still produces a conversation shaped like the trade it belongs to, rather than a generic script
  • Tools an agent can actually invoke are derived from the brief and created once per account, then reused across every agent on it
  • Knowledge base built on day one from the brief itself, with uploaded documents scoped to the steps in the call that need them, and the client’s own website used as a second source or skipped rather than guessed at
  • Per-agent analysis fields and disposition codes generated with the agent, in the same shape the settings editor already reads, so both stay editable by hand afterwards
  • The provisioning engine runs the build as resumable steps: seed the pipeline from the client’s own process, stage email templates inactive until someone has read them, set account-wide call analysis without overwriting anything a person set, buy a number, record it, attach it so it rings the agents, and create the agents themselves
  • Staff can watch a build run step by step from a provisioning monitor, with the telephony work only a person can finish handed over explicitly rather than failing silently
  • The agent builder you drive by hand now shares the generator’s speech rules and trade knowledge, so a hand-built agent and a generated one sound like the same product
  • Two-factor authentication added: enrol an authenticator app from security settings, with a step-up screen at sign-in, and a client admin can require it for everyone on the account with a grace period before it bites
  • A new permission covers whether an agent or assistant may contact a customer at all, separately from what it may read
v1.9.615 September 2026Feature

WhatsApp, as a channel with an agent of its own

  • WhatsApp added to the CRM sidebar as a channel in its own right: connect a WhatsApp Business number, and conversations land in an inbox beside email and calls
  • An inbound message wakes an agent that shares the same brain as the voice agent, the same knowledge base, the same record, the same memory of the person writing
  • Meta’s webhook signature is verified on every delivery and fails closed, and a number is proved against Meta before it is trusted, so a misrouted or forged message never reaches an account it does not belong to
  • The twenty-four hour reply window is enforced in the database rather than trusted to the interface, and the inbox shows how long is left to reply freely
  • A human can take a conversation off the agent at any point, and a drafted reply is kept separate from a queued one, so nothing is sent because a draft was mistaken for a decision
  • A queued reply either sends or fails with a reason you can read, instead of disappearing
  • Clients connect their own Meta app and number from the product, with the app secret stored in Vault rather than pasted into a settings field
  • The email responder can now write a WhatsApp reply as well as an email one, using the same tone and boundaries already configured for the account
v1.9.513 September 2026Feature

Commissions, briefs and the build queue

  • Client briefs are versioned with an audit trail an update cannot erase, and every answer is validated against what that question actually accepts rather than being thrown away when it does not fit
  • The brief now asks which country the business operates in, because a phone number is bought in one and guessing it wrong costs a number
  • An admin queue shows every client who has submitted a brief and exactly what would be built for them, before anything is built
  • Recurring commission now says why it did or did not pay the closer on a renewal, rather than leaving a missing payment to be discovered at month end
  • Vault gained a document viewer that pages through a PDF properly, at a width you can actually read
v1.9.410 September 2026Feature

Partner referral portal

  • Partner programme rebuilt around referral rather than resale: a partner introduces a client, Sysevo invoices and supports them, and the partner earns a share of the setup fee
  • Co-branded offer links carry the referral through checkout and onto the account, so attribution does not depend on anyone remembering to record it
  • The partner portal now uses the same design language as the CRM, instead of being a separate-looking surface
  • The old white-label reseller surfaces were retired rather than left in place, having never been used commercially
  • Telephony cost joined the aggregate spend split, so the cost of an account reads as one figure rather than telephony being counted somewhere else
v1.9.35 September 2026Fix

Security: signal spine, rate limiting and cost guards

  • Security signals rebuilt so that a flood of requests cannot drown out the record of itself, and threats are ranked by concentration rather than by recency
  • Rate limiting added in front of every public handler, counting against real traffic first so a ceiling is not discovered to be too low by reading the support queue
  • An IP, user and account block list is checked before anything else, so blocking someone takes effect immediately
  • Cost guards added for the spend a request sets off rather than the request itself, since a compromised account inside the rate limit can still burn a month of call minutes overnight
  • A live security console added for administrators, with security folded into the daily admin report rather than living in a place nobody opens
v1.9.22 September 2026Feature

Vault storage, checkout and payment links

  • Vault storage is now per seat and per tier, pooled across the account, with extra packs buyable rather than a fixed cap nobody could raise
  • The client Vault became a full-page workspace with its own rail, a storage meter that reads from the same figure the upload guard checks, and independent scrolling
  • The public checkout was rebuilt as a real payment page, branded from the company profile rather than always carrying Sysevo’s name
  • Payment links now track opens, and the links list is built around what has actually been opened
  • Creating a payment link no longer dead-ends when the thing it needs does not exist yet; the dropdown can create it
  • Guest Relations rebuilt so the page does the work it describes, rather than listing it
  • A dialer session that drops now writes down what happened and rebuilds itself, and a call nobody could place leaves a record instead of vanishing
  • Demo accounts stopped being counted as clients in reporting
v1.9.029 August 2026Feature

Channels: social publishing and advertising with a kill switch

  • Channels added to Marketing: connect social and advertising accounts, with tokens kept out of the browser entirely
  • Content and scheduling built so a post can never go out twice, even if two workers pick up the same item, because a duplicate on a client’s public feed cannot be taken back
  • A post that succeeded on one platform and failed on another now reports both honestly, rather than collapsing into one status
  • Every automated advertising action writes its audit row before the call is made, so a crash or a timeout still leaves a record naming the action and its arguments
  • A kill switch and spend caps that refuse an action are reported as a distinct outcome with a reason, not as an error, so “paused”, “token expired” and “connection not found” each read as themselves
  • /client/channels shows why a channel stopped working rather than only that it did
  • Campaign and sequence engagement now feed the same performance metrics as everything else
v1.8.629 August 2026Feature

Performance: Numbers, Targets, Leaderboard, Trends and Alerts

  • A Performance group added to the sidebar, built on an org tree where a person can belong to more than one team without being counted twice in the roll-up
  • Numbers: a metric registry covering calls, pipeline, revenue and marketing engagement, with call metrics derived in the database rather than through a separate job
  • Targets: set a target per person or per team, for any period, with attainment and pace shown against it
  • Leaderboard: per-seat attainment with a card per person, built on the same figures as everything else rather than a third copy of the arithmetic
  • Trends: one chart per metric with its target drawn over it, where a month nobody recorded shows as a gap in the line rather than a zero
  • Alerts: anomaly detection that refuses to call something unusual when it does not have enough to go on, and a recurring digest that omits what it cannot measure
  • Empty, zero and unavailable are treated as three different facts throughout, so a metric with no data never reads as a bad result
v1.8.529 August 2026Feature

Help desk and the website chat widget

  • A chat widget you install on your own site with one snippet, bound to the origins it may be served from, so a key lifted off a page cannot be used elsewhere
  • A console where your team answers those chats, with claiming, assignment, and how long someone has been waiting shown honestly
  • The AI answers from your own documents or hands over rather than inventing something, and it decides whether it can answer before any cost is incurred
  • It never promises a human who is not coming: business hours are respected, and out of hours it says so instead of offering a callback nobody will make
  • An SLA that does not breach overnight, with the threshold set by you rather than assumed
  • Canned replies by typing a slash, ratings asked once when a conversation ends, and the list of origins your widget is actually served from
  • Support settings let a client decide what their own chat bot may and may not say
  • Widget conversations share the responder’s drafting and review path, so a suggested reply can be read and sent by a person
v1.8.429 August 2026Feature

Inbound: five kinds of channel, one queue

  • Inbound rebuilt around a channel registry: calls, booking links, forms, connected mailboxes and webhooks all land in the same queue, marked by where they came from
  • Clients configure their own channels, connect a mailbox from a wizard, and create a webhook source whose secret is shown once
  • A public webhook endpoint added, with a guard against sources that have been created but never wired up
  • Ingest resolves the channel first and can never cross from one account into another
  • An empty inbox now says which of three things is true, rather than looking the same whether nothing arrived, nothing is configured, or you cannot see it
  • Only account admins and the person who owns the deal can act on an enquiry, and converting one is a single action from the queue
  • Inbound reaches clients in every industry portal, not only the default CRM
  • The call player and transcript were rebuilt to read like a conversation, with the agent’s own verdict placed where the person picking it up will look
v1.8.328 August 2026Feature

Eleven industry portals on one framework

  • Industry portals rebuilt on a shared framework: each one declares its own navigation, vocabulary and dashboard, and inherits everything else from the CRM rather than being a separate build
  • Recruitment added as a tenth portal, with jobs, candidates, matching, an interview diary and desk performance per recruiter
  • Insurance added as an eleventh
  • Every portal dashboard now opens with figures drawn from that business, in that industry’s own words, rather than an empty list
  • Dental gained a fee schedule the practice owns, real estate gained the buyer brief taken from every call plus three pages for data that had no interface, and hospitality and dental dashboards now read what the agent actually heard
  • Call analysis is now industry-specific, so a restaurant and a dental practice are no longer asked the same questions, and a module that fails silently now says so on the call record
  • Dark mode across every portal, Settings and Profile shared with the CRM rather than duplicated, and several hundred more Spanish strings
v1.8.228 August 2026Feature

Deal seats, the closer’s room, and commission on both

  • Leads now carry two seats, the person who opened it and the person who closes it, with an append-only history of every assignment
  • A seat can be claimed only while empty, race-safely, so two people cannot both own the same deal
  • Booking a meeting on a lead is what makes it ready for a closer, and mints the meeting room and the link the prospect joins
  • A closer surface added: a ranked queue and a deal room holding the call history, the analysis and the paperwork in one place
  • Both seats are frozen onto the account at conversion, so attribution does not drift when someone changes role later
  • Commission pays both seats on the gross value of the deal, with a worklist of won deals still missing a closer instead of silently paying one side
  • Recurring commission recorded against renewals, keyed so a repeated webhook cannot pay twice
v1.8.027 August 2026Feature

Reputation: reviews, replies, requests and print

  • Reputation added for Growth and Command: connect Google Business Profile, Facebook, Trustpilot, TripAdvisor and Yelp, or record reviews manually, with what each provider can and cannot do stated rather than implied
  • A unified review inbox across every connected platform, with a reply composer that posts back to the platform it came from
  • Auto-reply that routes on how severe and how specific a review is, drafting a reply and holding anything it should not send on its own, with the hold visible in the inbox
  • Review requests that go out after a job or a closed deal, with suppression so the same person is never asked twice and nobody is asked at a time they would resent
  • Request a review as a post-call action, configured in the same place as every other call action
  • A public review page at its own link, so a happy customer is sent to the platform you want and an unhappy one reaches you first
  • A print studio that renders QR stickers, table tents and posters as print-ready PDFs, pointing at that page
  • Insights with daily rating snapshots, so a rating has a trend rather than only a current value
  • Reviews sync hourly, with a run log and backoff, so a provider having a bad day does not look like a business having one
v1.7.326 August 2026Feature

Email campaigns, audiences and your own sending domain

  • Audiences added: a saved definition of who gets mailed, showing the size that will actually receive it after suppression rather than the raw count
  • Client campaign builder and template library moved into the client CRM, tenant-scoped, so one account’s templates are never visible to another
  • Sending domain verification finished end to end, and it now reports a failure instead of claiming success
  • Unsubscribe links are signed and carry a verified tenant, opt-outs are scoped to the account that sent the mail, and hard bounces stay global
  • Monthly send allowance is claimed rather than checked, so two sends starting at once cannot both pass the same limit
  • Campaigns, sequences and templates now all read from one template library rather than three
  • Company Profile added under Settings: the business identity, catalogue and branding that documents, quotes and checkout all draw from
  • Calendar and Inbox became full-screen surfaces with their own rails
  • Comms channels can be shared with a whole role, team or person at once
v1.7.225 August 2026Feature

Syra: an assistant that proposes before it acts

  • Syra added, an assistant inside the platform that answers from your own data and can do the work, replacing the earlier read-only bot
  • Every tool Syra can use is filtered by the role of the person asking and scoped by the same permissions the interface uses, so she can never read a record you could not open yourself
  • Anything reversible she does directly, a note, a task, a reminder, a lead update. Anything that leaves the building, an email, a message to a customer, is proposed on a confirmation card naming the recipient, and happens only when you approve it
  • She is told she must never claim an unapproved action was sent, and the tool tiers enforce it rather than relying on the instruction
  • A searchable knowledge corpus built from your Vault library, returning the passages that actually matched rather than the first page of a document
  • Client status, inbound triage, contracts, call lists and campaigns all reachable in conversation
v1.7.125 August 2026Feature

The AI email responder, from shadow to auto

  • Email Responder shipped for Growth and Command: bind a mailbox, and it drafts a reply to every inbound message using your knowledge base and the CRM record behind the sender
  • Three levels of autonomy, and you choose per category: shadow, where it drafts and nothing is sent; suggest, where the draft lands in your mailbox to review; and auto, where it sends inside boundaries you set
  • It learns how you write from your own sent mail, both the voice and the behaviour, and says when that was last learned
  • Voice controls that are scales rather than a free-text field, covering tone, personality, mechanics and reading level, with a validator that rewrites a draft that drifted off them
  • Inbound mail is classified before anything expensive happens, so newsletters, bounces and automated mail cost nothing, and the category and its confidence are shown in the log
  • Profiles tell the responder who it is talking to, matched on address, domain or keyword, with a never-reply list it cannot override
  • Escalation keywords, banned phrases and example replies are all editable, and a kill switch stops auto-sending immediately
  • Every run shows what it drafted and why it held back, rather than only what it sent
v1.7.025 August 2026Feature

Lead sourcing, out of beta

  • Lead Sourcing became a full workspace: build a search, watch the runs, and work the results as lists of companies and contacts
  • Several data providers behind one search, with a waterfall for mobile numbers so a direct dial is tried before falling back
  • Suppression is enforced before anything is charged, so you never pay twice for a record you already have or one you have asked never to contact again
  • Priced on credits, with the cost of a job shown before you commit to it, and a running balance rather than a surprise
  • Contact requirements are honoured rather than approximated: ask for a verified mobile and it refuses the records that cannot meet it instead of substituting a switchboard number
  • Recurring jobs that top a call list up on their own, so a target list stays full without anyone running the search again
  • Results split straight into call lists and email campaigns, with a do-not-call panel, starring, title typeahead and export
  • Clients reach their own sourcing, priced against their own credits
v1.6.325 August 2026Feature

My Day, lead pools, proposals and quotes

  • My Day added: one prioritised queue assembled from calls due, callbacks, tasks, meetings and sequence steps, with the reason each card is next shown on it
  • Acting on the queue writes the real record rather than only ticking something off, and progress cannot be flattered by skipping
  • Power hour, and a view of what you snoozed with a way to pull it back
  • Every new lead is given an owner on arrival, and a lead nobody has worked in a week returns to a pool anyone can claim from, one winner per lead
  • Managers can take someone out of the rotation without removing their access
  • Proposals added: generated from the client’s own business details and the lead it is raised against, published at a public link with engagement tracking and a PDF
  • Quotes added: line items and arithmetic, sent by email, accepted in one click by the customer, and the deal moved to won when it is paid
  • Both are charged against credits granted with the plan, with the charge taken before the work is done rather than after
v1.6.224 August 2026Feature

Sequences across seven channels

  • Sequences rebuilt as a proper cadence builder covering seven channels, with steps that have not been built yet marked as such rather than silently doing nothing
  • A seeded template library across the channels, and variables that degrade into readable English when the data behind them is missing
  • Enrol from a call list, a pipeline stage, an email list, or by name
  • Today: the queue a rep opens in the morning, and a view of every touch one prospect has had and what came of it
  • A real reply is told apart from an automated one, and only a real reply stops the cadence it answered
  • Opens, clicks and complaints land on the step that earned them, and sending stops itself when an address starts bouncing
  • Two versions of a step for comparison, and a step that waits on an earlier one
  • Daily sending limits per address that admins can see, and sending inside the prospect’s working day rather than ours
  • Email sends as the rep rather than as the platform
v1.6.124 August 2026Feature

Meetings: waiting room, live captions and a window of its own

  • A host can now end the meeting rather than only leave it, mute everyone, and turn a waiting room on part way through
  • Live captions, transcribed as the meeting happens and shared with everyone in it
  • The meeting can be popped out into its own floating window and dragged around, so you can work in the platform while staying in the call
  • Navigating away no longer drops you out of the meeting, and the rest of the app now tells you where the meeting went
  • Keyboard shortcuts, a live microphone meter, and a nudge when you are talking while muted
v1.6.024 August 2026Feature

The dialer answers calls too

  • The dialer became a full softphone: inbound calls as well as outbound, with routing that works out who can actually take a call, holds the caller, and rings whoever is available
  • Personal numbers for each person, a ringing overlay, do-not-disturb, and internal calls that ring a colleague like a desk phone rather than forwarding
  • Calls forward to a mobile when nobody has the platform open, so a call is not missed because a tab was closed
  • Managers can listen to a live call, inbound or outbound, with live captions, and a real-time copilot suggesting the next line while the call is still running
  • Caller profiles on the call screen: memory, previous calls and how they went, and the record reachable without leaving the call
  • Dispositions redesigned, with the analysis proposing the outcome and a good call becoming a lead or a booked meeting on its own
  • Follow-up sequences can be started from the disposition panel, and coaching notes persist between calls
  • Voicemail drop: record one message and leave it with a button
  • Callbacks scheduled from the call, with a reminder when one is due, and the rep asked before ringing anyone at four in the morning
  • Every recording kept, a call log on the keypad, a team directory with faces, and the whole dialer working on a phone
  • A phone number anywhere in the platform now rings the softphone when you click it
  • SignalWire added as a softphone provider alongside the existing ones
v1.5.122 August 2026Improvement

Vault sharing, rep call analysis and voice tuning

  • Vault sharing extended to people, roles, teams and whole organisations, and files made genuinely private by default rather than private by convention
  • Calls placed by a person are now recorded, transcribed and analysed the same way an agent’s calls already were
  • Bridge transition silence added as an agent setting, for businesses that would rather have a pause than filler while a step runs
  • Per-completion latency shown in the agent test panel, so a slow agent can be diagnosed rather than guessed at
  • The disposition audit tool can re-check any bucket, not only calls that reached a human
  • Caller memory now surfaces a birthday and a best time to call, and payment references are back on the profile
  • Notification sounds given their own family, with a distinct sound for chat, so a new lead is never silent
v1.5.014 August 2026Beta

Dialer beta, Fish Audio, and automatic call actions

  • Power dialer for outbound teams (Beta, invite-only on Growth and Command): queued calling, live disposition, and one-click connect for reps
  • Automatic full call analysis on every dialer call: transcript, sentiment, extraction fields and lead temperature scored the moment a call ends, no manual review step
  • Automatic call actions: qualifying calls create a CRM follow-up task, disqualifying calls archive the lead, and no-answers reschedule themselves into the next dialer pass
  • Fish Audio added to the text-to-speech voice library, alongside ElevenLabs, PlayHT, Cartesia and Azure Neural voices
  • Dialer skip logic learns from a rep’s own disposition history to stop calling numbers unlikely to answer at that time of day
  • Live dialer leaderboard on Command Centre showing connects, talk time and booked meetings per rep in real time
  • Real-time script and talking-points assistant (Beta, testing internally): suggests the next line to say while a call is still live, trained on your own business knowledge base, past transcripts and call outcomes, not a generic script
  • The same real-time assistant flags objections as they happen and surfaces the specific answer that has worked before, rather than a static playbook
  • Ask to join the dialer or real-time assistant beta from Command Centre → Voice Agents → Dialer
v1.4.713 August 2026Beta

Lead sourcing and auto-prospecting (beta)

  • Lead sourcing (Beta, Growth and Command): search a market by industry, location and size, and pull in verified companies without leaving Sysevo
  • Contact enrichment fills in full contact profiles automatically: verified emails, direct-dial and mobile numbers, job title and company firmographics
  • Enriched leads flow straight into outbound calling campaigns and the new email campaigns, with no manual export or import step
  • Full automatic processing: new leads are deduplicated, scored and routed into the pipeline the moment they’re sourced, with no manual review queue
  • Auto-prospecting (in development): an always-on agent that keeps a target list topped up against criteria you set once, instead of running searches by hand
  • Ask to join the lead sourcing beta from Leads → Sourcing
v1.4.612 August 2026Feature

Forms, e-signature and quote-to-cash

  • Forms engine added, with conditional logic and automations that can create a lead or update a deal the moment someone submits
  • Form analytics and conversion tracking added, per form
  • E-signature added for contracts and NDAs, sent and tracked from inside the deal they belong to
  • Payments expanded to six providers with a full checkout and product catalog, plus embeddable payment widgets for any external page
  • Recurring billing and invoicing added for subscription and retainer-based accounts
  • Proposal and quote generator (Beta, Growth and Command): turns a deal into a branded proposal or quote in one step, feeding straight into the same checkout, full quote-to-cash is still rolling out
v1.4.511 August 2026Improvement

Tier clarity and plan transparency

  • Every tier-gated feature across Voice, CRM and Memory now shows an inline “Growth+” or “Command+” label instead of being hidden, so nothing is a surprise at upgrade time
  • Plans comparison table expanded to cover Voice & Calling, Analytics & Caller Memory, Sales & Revenue, Finance & Operations, Marketing and Platform & Security in one place
  • Command tier now supports bring-your-own carrier over SIP (Twilio, Telnyx, Vonage, Plivo, Cloudonix, Vobiz, or self-hosted Asterisk)
  • Plans FAQ expanded to cover the most common upgrade, billing and contract questions
v1.4.410 August 2026Beta

Email campaigns, AI responder and landing pages (beta)

  • Email campaigns and sequences (Beta, Growth and Command): scheduled and triggered sends, built on the same audience data as calling campaigns
  • AI email responder (Beta): drafts a reply to an inbound email using the same knowledge base and CRM context an agent uses on a call, for a person to review and send
  • Landing pages and funnels (Beta): build a page and connect it straight to the CRM and campaigns, without a separate builder or export step
  • Reputation and review requests (Beta): an automatic review ask goes out after a completed job or a closed deal
  • Ask to join any of these betas from Marketing → Beta features
v1.4.39 August 2026Fix

Security headers and platform hardening

  • Content-Security-Policy tightened across the platform, closing a gap that could silently block a live call connection with no visible error to the caller
  • Session and auth cookies moved to stricter same-site defaults
  • Rate limiting added to every public-facing API route, not just the highest-traffic ones
v1.4.28 August 2026Feature

Connected inbox and email templates

  • Connected inbox added: Gmail, Outlook and any IMAP mailbox, read and sent from directly inside Sysevo
  • Email template library added, with merge fields pulled straight from the CRM record
  • Custom sending domain support added for Growth and Command, so outbound email carries your own domain instead of Sysevo’s
  • Inbox threads link automatically to the matching contact and deal, the same way a call already does
v1.4.17 August 2026Fix

Post-launch stability pass

  • Fixed a race condition where a call could be logged twice if the agent and the caller hung up within the same second
  • Notification badges occasionally under-counted unread items across Comms and Atlas; now recomputed on every read
  • Meeting recordings that failed to compress no longer block the meeting from closing out
v1.4.06 August 2026Feature

Atlas workspace, meetings, and notification routing

  • Atlas: a built-in workspace for docs, sheets and schedules, with Excel-style formulas in tables and drag-to-select on the home grid
  • Video meetings with agendas, guest invites, live reactions and speaker-attributed recording breakdowns
  • Automatic meeting analyser: a summary, action items and a talk-time breakdown per speaker generated the moment a meeting ends, no one has to write it up
  • Meeting recordings cut to roughly a third of their previous file size with no loss of usable detail
  • Notification routing rebuilt so every alert links to the exact record that triggered it, instead of a guessed page
  • Per-area sidebar badges that count unread notifications and clear when you read them
  • Callbacks page: callers can request a specific time and state their timezone, handled as its own queue rather than a campaign
  • Call locations resolved to town level on the live globe
  • Installable desktop and mobile app, with one-click reconnect for dormant push subscriptions
v1.3.45 August 2026Beta

Enterprise portal and compliance (beta)

  • Client portal (Beta, Command): a branded, permissioned view your own clients can log into, showing only what you choose to share
  • Branded mobile app groundwork underway, wrapping the platform in a Command account’s own name and icon
  • Advanced BI dashboards in early testing, going deeper than the standard report builder for multi-location Command accounts
  • SSO/SAML in testing for enterprise sign-in
  • HIPAA and BAA compliance track underway for healthcare and clinical accounts
v1.3.33 August 2026Feature

Finance ERP depth and scheduled reporting

  • Finance ERP ledger with a full, exportable audit trail (Command)
  • Multi-currency and tax/VAT engine now handles filings across regions, not just single-currency conversion
  • Cash flow, P&L, budgets and rolling forecasts built directly into the AI CFO dashboard
  • Custom report builder added, with scheduled delivery straight to an inbox or a Comms channel
  • Standard reports now export to PDF, CSV and XLSX from every module, not only Finance
v1.3.81 August 2026Feature

Memory, expanded: audit trail and shared memory controls

  • Memory audit trail added: every fact written to a caller’s memory now shows which call wrote it and when, so a memory entry is never a mystery
  • Memory editing UI overhauled: correct, merge or delete a remembered fact directly from the caller’s record, with the change reflected on the agent’s very next call
  • Shared memory groups added (Growth and above): choose which agents share the same memory pool for a caller, so a sales agent and a support agent can both know what the other already discussed
  • Memory retention rules added per agent, so how long a fact is kept, and when it should expire automatically, is a setting, not indefinite by default
v1.3.231 July 2026Fix

Finance suite polish

  • VAT liability report occasionally mismatched multi-currency invoices; now converts at the invoice date’s rate
  • Booking link no-show status now triggers automatically instead of requiring a manual mark
  • Rep commission tracking corrected for split deals with more than one rep attached
v1.3.127 July 2026Improvement

Payments and Comms follow-through

  • Razorpay payouts now show settlement status, not just charge status
  • Comms channel mute presets persist across devices
  • Contact sentiment timeline now backfills historical calls, not only calls logged after the update
v1.3.024 July 2026Feature

Comms, finance suite, and payments

  • Comms: internal channels and group DMs with per-channel notification levels, mute presets, last-seen presence and deep links to any message
  • AI CFO with cash-flow reporting, FX gain/loss, and a monthly tax refresh (available on Growth and above)
  • Full finance suite: invoices, bills, expenses, procurement, and VAT liability reporting with unified export
  • Mollie and Razorpay added alongside Stripe, with historical transactions backfilled
  • Rep payment methods stored against a Vault-backed record, with masked bank details and commission tracking
  • Supplier portal added: a supplier opens a link, sees only the purchase orders and documents that concern them, and responds without being given a login
  • Prospect qualifier added, working out what missed calls are costing a business from its own numbers, so a conversation about price starts from arithmetic rather than a brochure
  • Booking links rebuilt: multi-step wizard, three-panel manage view, conversion analytics and no-show status
  • Contact records redesigned with sentiment timeline, appointment history and call stats on one page
  • Pipeline stages seeded automatically when an account is created
v1.2.322 July 2026Feature

Vault, integrations and multi-location

  • Vault added: secure file sharing with per-file access control and expiring links, shareable straight from a contact, deal or Comms channel
  • Integrations and webhooks opened up beyond the standard set. Command accounts can now get custom, native integrations built against their own stack
  • Multi-location support: route calls, leads and reporting by site or department instead of treating every location as one account
  • Custom domain support added for the white-label portal, so the whole platform can live under a client’s own domain
  • Data isolation confirmed per account, with automatic nightly backups across every module
v1.2.420 July 2026Feature

Agent rules and quality baselines

  • Agent rules added: hard constraints an agent must always follow, what it can promise, what it must never say, when it must hand off to a human, enforced on every single call, not just suggested in the prompt
  • Quality baseline scoring added: every call is checked against the same rubric (did the agent follow its rules, stay on brand, capture the required information) so quality doesn’t drift as call volume grows
  • Baseline failures surface directly on the call record and roll up into a per-agent quality score, instead of only being visible by listening back manually
  • Rules and baselines are versioned with the agent, so a change to what "good" looks like doesn’t silently apply to calls that already happened
v1.2.218 July 2026Improvement

Homepage live activity and agent roster

  • Live call activity feed added, showing real call locations and outcomes as they happen
  • Demo agent roster expanded and re-tuned across more industries
  • Lead temperature bar recalculates live while a call is in progress, not only after it ends
v1.2.112 July 2026Fix

Extraction and lead intelligence fixes

  • Custom extraction rating-range fields no longer reset when an agent is duplicated
  • Sales-discovery capture handles interrupted calls without dropping partial answers
  • Call brief panel now loads before the page’s other widgets, not after
v1.2.08 July 2026Feature

Call analysis and lead intelligence

  • Per-agent call analysis overrides: extend or replace account-level extraction fields per agent
  • Custom extraction field types with inline options and rating-range editors
  • Lead temperature scoring on inbound leads, shown as a bar on the list
  • Call brief panel on lead detail, summarising what happened before you pick up the phone
  • Sales-discovery capture, pulling structured qualification data out of the transcript
  • Empty calls no longer create hollow lead records
  • Agents now speak to the caller when the model stalls, instead of leaving dead air
v1.1.67 July 2026Feature

Dispositions and automatic callback scheduling

  • Dispositions added to every call and dialer session: a required outcome tag (booked, not interested, callback requested, voicemail, wrong number, and more) that feeds straight into reporting
  • Automatic callback scheduling: when a caller asks to be called back, the agent books it directly onto the calendar and queues it, with no manual follow-up task required
  • Disposition-aware campaign logic: a "not interested" ends a sequence automatically, a "callback requested" reschedules it, without anyone touching the campaign
  • Custom disposition types added, so a business can define outcomes specific to how they actually work, not just the defaults
v1.1.56 July 2026Feature

Projects, help desk and developer access

  • Projects added: lightweight project tracking with tasks, milestones and files, usable outside of a client engagement
  • Help desk module added for inbound support tickets, kept separate from the call-driven CRM pipeline
  • Knowledge base editor added: the same content agents already draw on for calls is now browsable and searchable by your own team
  • MCP server access added alongside the REST API, so AI tools and agents outside Sysevo can read and act on your data with the same permissions as a logged-in user
  • Role-based seats added, so admins can control exactly what each teammate can see and do
v1.1.43 July 2026Improvement

Multi-language calls, live monitoring and pipeline automation

  • Call transfer, warm handoff to a human, and a website chat widget added alongside the phone channel
  • Multi-language support extended to every agent, auto-detecting the caller’s language mid-call
  • Live call monitoring added to Command Centre: listen in on a call in progress without interrupting it
  • Pipeline automations: a stage change can now trigger a task, a notification, or a webhook automatically
  • Reminders added across CRM and Calendar, so a follow-up never silently slips
v1.1.330 June 2026Feature

Calendar sync, smart CRM automation and unified memory

  • Google and Apple calendar sync added to booking and scheduling
  • Round-robin and collective booking added for teams sharing one calendar link
  • Smart call-to-CRM projection: every call now writes its own structured summary onto the CRM record automatically, not just a raw transcript link
  • Bulk import and export (CSV) added across contacts, leads and pipeline
  • Unified caller profiles: memory now merges across every agent a caller has spoken to, instead of staying siloed per agent
  • Append-only memory ledger: caller memory is now immutable and fully auditable, never silently overwritten
  • Industry fact schemas added, so caller memory understands vertical-specific facts out of the box, and each of the nine industry dashboards gets its own tuned CRM suite
v1.1.227 June 2026Improvement

Admin tooling and provisioning

  • Admin account tooling gets bulk agent reassignment
  • Quick Connect now supports porting an existing number, not just provisioning a new one
  • Usage-based billing recalculated nightly instead of on-demand, cutting a source of end-of-month invoice disputes
v1.1.123 June 2026Fix

Voice cloning and billing fixes

  • Voice cloning occasionally produced a flat, over-compressed sample on first render; fixed
  • Billing now excludes calls under 2 seconds from token consumption entirely, not just from the conversations list
  • The zero-second call filter now applies retroactively to historical data, not just new calls
v1.1.0519 June 2026Feature

A ninth industry portal, and the pattern that made it quick

  • Dental added as a ninth industry portal, covering treatment enquiries, recalls and the questions a practice actually gets asked on the phone
  • It was the first portal built entirely from the shared vertical pattern rather than from scratch, which is why it took days rather than the weeks the earlier ones took
  • Each portal now inherits the whole CRM, calendar, inbox and reporting stack and overrides only its own vocabulary, dashboard and the fields its trade needs
v1.1.018 June 2026Improvement

Voice quality and onboarding

  • Voice cloning, so agents can use a brand voice rather than a stock one
  • Quick Connect for faster number provisioning and agent go-live
  • Conversations list filtered to hide zero-second runs
  • Billing and usage now derived from real token consumption per call
  • Admin tooling for account and agent management
v1.0.317 June 2026Feature

Conversations view, analytics dashboard and live calls

  • Conversations view added: every call listed with its transcript, recording, disposition and linked CRM record in one place, filterable by agent, number and outcome
  • Analytics dashboard added: call volume, average handle time, answer rate and outcome breakdown, by agent and by number, with day, week and month views
  • Live calls panel added to Command Centre, showing every call in progress across the account as it happens
  • Call recordings now stream instead of requiring a full download before playback
v1.0.115 June 2026Fix

Launch week fixes

  • REST API v1 pagination cursor fixed for accounts with more than 10,000 contacts
  • WebSocket call events occasionally arrived out of order under load; now sequenced
  • White-label portal branding didn’t always apply to transactional emails; fixed
v1.0.012 June 2026Feature

Initial public release

  • Voice AI agent builder with full editor (system prompt, voice, knowledge base, tools, memory)
  • Built-in CRM (contacts created automatically on first call)
  • 8 industry vertical dashboards
  • Caller Memory, where agents recall previous conversations across calls
  • AI call analysis with automatic transcript, sentiment, and intent scoring
  • White-label portal on Growth and Command
  • Outbound campaign manager
  • REST API v1 with full CRUD
  • WebSocket streaming for real-time call events
  • Three done-for-you tiers (Launch, Growth, Command) with guided onboarding
v0.9.84 June 2026Feature

Public launch preparation

  • 8 industry vertical dashboards built out from the beta’s single generic dashboard
  • Outbound campaign manager added, supporting scheduled and immediate campaigns
  • Caller Memory promoted out of beta, available on every plan at launch
v0.9.528 May 2026Improvement

Beta improvements (performance and stability)

  • Reduced agent first-response latency from ~1,200ms to ~780ms
  • Knowledge base retrieval improved, with better relevance scoring for domain-specific content
  • Concurrent call handling improved, stress-tested to 100+ simultaneous calls
  • Call history search added to CRM contact records
  • Widget publishing stability improvements (Safari and Firefox fixes)
  • Voicemail detection accuracy improved
v0.9.4525 May 2026Feature

Hospitality, sub-brands and the operator role

  • Hospitality added as an industry portal, and it is a restaurant system rather than a CRM with restaurant words: reservations and a reservation board, table management, a menu, a live orders view and a kitchen screen
  • QR ordering at the table: a guest scans the code on their table, opens a tab, orders from the menu and the order lands on the kitchen screen without anyone taking it down
  • Guest relations kept as its own surface, because a complaint about a meal and a sales enquiry are not the same record and should not sit in the same queue
  • Sub-brands added: run a second brand out of one account with its own branding, domain, sending address, pricing, checkout, plan limits, client list and reports
  • The operator role added alongside it, with its own portal covering dashboard, clients, leads, inbox, finance, pricing and team, for someone who runs a brand without running the business that owns it
  • Messages can be composed to an operator directly from the sub-brand they run
v0.9.424 May 2026Improvement

Model selection for clients and developer settings

  • Model selection opened up directly to clients: OpenAI, Anthropic, Google and xAI models became selectable per agent, instead of being fixed by us at build time
  • Voice tuning expanded with a similarity slider for cloned voices, on top of the existing stability, clarity and speed controls
  • API keys and webhook management moved into a self-serve developer settings page, ahead of the full REST API’s public release
  • A short model comparison note added directly in the builder, so a non-technical account owner can pick a model based on what it’s actually good at, not the name alone
v0.9.320 May 2026Feature

Phone numbers, Quick Connect and telephony providers

  • Quick Connect added: buy a new number and forward an existing one to Sysevo in the same flow, agent live within minutes of finishing setup
  • Telephony connections expanded beyond Twilio: Vonage, Telnyx, Bandwidth, Plivo and SignalWire can now all be connected directly, so an existing provider doesn’t have to be abandoned to switch on Sysevo
  • Outbound caller ID and local presence dialing added for outbound campaigns, so calls show a recognisable local number rather than a generic one
  • Number management moved into its own settings area: numbers, forwarding rules and provider connections all in one place
v0.9.214 May 2026Improvement

Beta feedback, round one

  • Added GPT-4o mini as a lower-cost model option, based directly on beta pricing feedback
  • Webhook retry logic added for failed deliveries, with exponential backoff
  • First 50 beta businesses given a shared feedback channel, which shaped most of the fixes in this release
v0.9.113 May 2026Feature

Events, ticketing and check-in on the door

  • Events added: create an event, set its capacity, publish it and take registrations, for businesses whose calls are about something happening on a date rather than an appointment
  • An event editor with rich content, so the page someone lands on is the page you wrote rather than a form with a title on top
  • Attendee list per event, with ticket types and capacity enforced rather than advisory
  • Check-in on the door, built to be used on a phone by someone standing at an entrance, not on a desktop afterwards
  • RSVP links that work without an account, and an embeddable event widget for a business that already has a website
  • Voice agents can answer questions about a published event and register a caller on the call, so the phone becomes another way in rather than a dead end
v0.9.01 May 2026Feature

Private beta launch

  • Initial private beta with 50 invited businesses
  • Core voice AI engine (inbound + outbound calls)
  • Basic CRM with contact records and call history
  • ElevenLabs voice library integration
  • GPT-4o and Claude 3.5 Sonnet model support
  • Webhook delivery for call events
  • UK and US phone number provisioning
v0.5.629 April 2026Feature

Identity checks, project tracking and email deliverability

  • Identity checks added to onboarding, so an account is verified before it is served rather than after something goes wrong, with the client shown where they are in the process instead of waiting on an email
  • Project tracking added for accounts being built out: milestones, deliverables, risks, alerts and a health view, so the state of a build is a page rather than a conversation
  • Email health added: the sending domain records, their verification status, and what is wrong when mail is not arriving, in one place rather than spread across a DNS panel and a provider dashboard
  • Entertainment added as an industry portal, for venues and promoters whose enquiries are about dates and availability
  • Leads became a module in its own right rather than a view over contacts, which is what made the pipeline and the inbound queue possible later
v0.5.417 April 2026Feature

Memory foundations

  • Caller memory introduced: agents now recognise a returning caller by phone number and recall what was discussed on a previous call, not only within the current one
  • Memory is scoped to the agent that built it and is fully visible and editable from the agent dashboard; nothing is written to a caller’s memory that a person on the account can’t see or correct
  • Structured memory fields added, so specific facts, a preferred appointment time, an account tier, a stated preference, are captured consistently instead of buried inside a raw transcript
  • Memory write rules added to the agent builder: which facts an agent is allowed to remember, and which are explicitly excluded, is now a setting, not a fixed behaviour
v0.5.09 April 2026Feature

Closed alpha: multi-tenant and knowledge base

  • Multi-tenant account architecture replaces the single-tenant prototype
  • Knowledge base upload (PDF, URL crawl, plain text) added to the agent editor
  • First outbound calling tests, alongside inbound-only from earlier alphas
v0.4.627 March 2026Feature

Rentals, an owner portal, and two more industries

  • Rentals added as an industry portal, with public property pages and checkout, so a guest books the property directly and the booking lands in the same system that answers the phone
  • Cleaning and turnover scheduling built in, with cleaners assigned against bookings rather than tracked in a separate spreadsheet
  • Rental contracts, templates and automations, so the agreement goes out with the booking instead of after it
  • An owner portal added: a property owner signs in and sees their own bookings, calendar, payments and issues, and nothing belonging to anyone else
  • Marketing added as an industry portal, for agencies running campaigns for their own clients
  • Call centre added as an industry portal, for businesses whose whole operation is the phone rather than businesses that happen to answer one
v0.4.427 March 2026Feature

Workflow view: nodes and branching calls

  • Workflow view added: a visual, node-based canvas for building an agent’s call flow, alongside the Simple and Prompt views
  • Each node represents one step in the call (a question, a tool call, a transfer, a branch), connected by conditions instead of one long linear prompt
  • Knowledge base search became a workflow node in its own right, so any branch of a call can look something up mid-conversation, not only at the very start
  • Branches can now depend on what a caller has already said earlier in the same call, instead of relying purely on the model to hold it in context
v0.4.012 March 2026Feature

Closed alpha: CRM prototype

  • Basic contact record created automatically from a caller’s first call
  • Manual call tagging and notes added to the call log
  • Twilio chosen as the first telephony provider after evaluating four options
v0.3.625 February 2026Feature

White label, multi-currency billing, and the excursions portal

  • White-label portal added, so an agency can put the platform in front of its own clients under its own name
  • Legal entities and multi-currency billing added underneath it: which company issues the invoice, in which currency, at which tax treatment, as a setting rather than an assumption
  • Veterinary added as an industry portal, covering appointment requests, repeat prescriptions and the out-of-hours calls a practice cannot staff
  • Excursions added as an industry portal, and it went much further than a dashboard: public excursion pages and checkout, a booking widget, QR guest check-in, crew manifests, a fleet and vessel record, a daily till and invoicing
  • That portal is what proved the pattern. A vertical is not a renamed CRM, it is the CRM plus the four or five surfaces that trade actually runs on, and everything since has been built that way
v0.3.420 February 2026Feature

Tools and function calling

  • Agents can now call tools mid-conversation instead of only speaking: check calendar availability, look up a record, or transfer the call
  • First five built-in tools shipped: calendar lookup, contact search, knowledge base search, warm transfer and end call
  • Custom tool builder added (webhook-based), so a business-specific action can be wired in without engineering support
  • Tool call results now show inline on the call transcript, not just in a debug log
v0.3.05 February 2026Improvement

Closed alpha: latency and reliability

  • Agent response latency brought under 2 seconds for the first time, down from an original prototype average of 4.5 seconds
  • Deepgram added as the primary speech-to-text provider, replacing an in-house model that struggled with UK regional accents
  • First 10-business closed alpha group onboarded
v0.2.422 January 2026Feature

Simple view editor and voice tuning

  • Simple view added to the agent builder: a plain-language, section-based way to define an agent’s greeting, questions and rules, sitting next to the raw system-prompt editor for teams without a prompt-engineering background
  • Voice tuning settings added per agent (stability, clarity and speaking speed), each with an instant preview before saving
  • The agent builder split into three tabs for the first time: Simple, Prompt and Settings
v0.2.213 January 2026Feature

The first industry portal, and account settings

  • Account settings became a real surface rather than a set of values edited in the database
  • Real estate added as the first industry portal, on the argument that an estate agent asking "which property" and a clinic asking "which treatment" are not the same product with different labels
  • It started as a dashboard and a handful of tuned fields. What it proved was that the vertical was worth building at all, which is the decision every portal since rests on
v0.2.08 January 2026Feature

Closed alpha: agent builder

  • First version of the agent builder UI, replacing a config-file-only workflow
  • System prompt, voice selection and a single knowledge document became editable without engineering involvement
  • ElevenLabs picked as the first text-to-speech provider after a blind listening test against three others
v0.1.212 December 2025Feature

The system behind the call starts: calendar, tasks, contracts and support

  • Calendar added, so a call that agrees a time has somewhere to put it
  • Tasks added, so a call that agrees an action has somewhere to put that
  • A support desk added for inbound problems, kept separate from sales enquiries from the very first version
  • Team members and seats added, which is the point the prototype stopped being one person with one number
  • Contracts added, the first piece of paperwork the system generated rather than stored
  • Abandoned checkout tracking added: somebody who starts buying and stops is a warm lead with a phone number, and it is treated as one rather than as a forgotten basket
  • This is the month the decision from the prototype started paying off. Building the CRM natively rather than bolting one on meant a call could create a booking, a task and a contract without crossing a system boundary
v0.1.011 November 2025Feature

Internal prototype

  • First working prototype: a single hardcoded agent taking inbound calls on one test number
  • Proved the core loop end to end for the first time: speech-to-text, into the model, out through text-to-speech, down the phone line
  • Decision made to build the CRM natively into the platform rather than bolt on an existing one, after a Zapier-based bridge broke under real call volume