MTN South Africa call forwarding codes
How to forward calls on MTN South Africa in South Africa: the codes to dial from your phone, how to set it up in MyMTN app, and how to switch it off again.
| Forward | Turn on | Turn off |
|---|---|---|
All calls | **21*[number]# | ##21# |
When you don’t answer | **61*[number]# | ##61# |
When you’re busy | **67*[number]# | ##67# |
Replace [number] with the full number you want calls sent to, with its country code, for example +44 7700 900123. Dial the code like a phone number and press call. A confirmation message or tone means it worked.
Step by step
- Open your phone's dialler
- Enter **21*[number]# and press call
- Wait for the network confirmation message
- To cancel later, dial ##21#
Ask MTN South Africa to do it
Or dial **21*the number you want# from your phone. MTN care is free on 135 (083 135 from another network).
Forward missed calls to an AI receptionist
The same codes work with Sysevo. Get a number for an AI voice agent, then use the “when you don’t answer” code so the agent picks up the calls you miss: it answers, books, takes the details and logs everything in your CRM. Your customers keep dialling the number they already know, and nothing is ported or switched off. See phone numbers and AI voice agents.
Questions
How do I forward all calls on MTN South Africa?
Dial **21*[number]# and press call, where [number] is the full number you want calls sent to, with its country code, for example +44 7700 900123. To turn it off, dial ##21#.
How do I forward calls on MTN South Africa only when I don't answer?
Dial **61*[number]#. Calls ring your phone first and move on only if nobody picks up. Dial ##61# to stop.
Can MTN South Africa set up call forwarding for me?
Or dial **21*the number you want# from your phone. MTN care is free on 135 (083 135 from another network).
Other networks in South Africa
Codes can change and some plans block forwarding. If a code doesn’t work, ask MTN South Africa support. All networks.
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