One NZ call forwarding codes
How to forward calls on One NZ in New Zealand: the codes to dial from your phone, how to set it up in Phone dialler (GSM code), and how to switch it off again.
| Forward | Turn on | Turn off |
|---|---|---|
All calls | **21*[number]# | ##21# |
When you don’t answer | **61*[number]# | ##61# |
When you’re busy | **67*[number]# | ##67# |
Replace [number] with the full number you want calls sent to, with its country code, for example +44 7700 900123. Dial the code like a phone number and press call. A confirmation message or tone means it worked.
Step by step
- One NZ sets mobile divert from the keypad, not the app — open your dialler
- Enter **21*[number]# and press Call
- Wait for the confirmation that diversion is active
- To cancel later, dial ##21#
Ask One NZ to do it
Call One NZ free on 777 from your One NZ mobile (0800 800 021 from any phone), or dial **21*the number you want# to divert all calls to [number].
Forward missed calls to an AI receptionist
The same codes work with Sysevo. Get a number for an AI voice agent, then use the “when you don’t answer” code so the agent picks up the calls you miss: it answers, books, takes the details and logs everything in your CRM. Your customers keep dialling the number they already know, and nothing is ported or switched off. See phone numbers and AI voice agents.
Questions
How do I forward all calls on One NZ?
Dial **21*[number]# and press call, where [number] is the full number you want calls sent to, with its country code, for example +44 7700 900123. To turn it off, dial ##21#.
How do I forward calls on One NZ only when I don't answer?
Dial **61*[number]#. Calls ring your phone first and move on only if nobody picks up. Dial ##61# to stop.
Can One NZ set up call forwarding for me?
Call One NZ free on 777 from your One NZ mobile (0800 800 021 from any phone), or dial **21*the number you want# to divert all calls to [number].
Codes can change and some plans block forwarding. If a code doesn’t work, ask One NZ support. All networks.
Stop losing the calls you miss.Send them to an AI agent with one forwarding code.
A short demo on your own number. We'll show you the code for your network while you're on the call.
Book a demo