Safaricom call forwarding codes
How to forward calls on Safaricom in Kenya: the codes to dial from your phone, how to set it up in MySafaricom app, and how to switch it off again.
| Forward | Turn on | Turn off |
|---|---|---|
All calls | **21*[number]# | ##21# |
When you don’t answer | **61*[number]# | ##61# |
When you’re busy | **67*[number]# | ##67# |
Replace [number] with the full number you want calls sent to, with its country code, for example +44 7700 900123. Dial the code like a phone number and press call. A confirmation message or tone means it worked.
Step by step
- Open your phone's dialler
- Enter **21*[number]# and press call
- Wait for the 'Service registered' confirmation
- To cancel later, dial ##21#
Ask Safaricom to do it
Or dial **21*the number you want# from your phone. Safaricom care is free on 100 (200 postpaid, 0722 002 100 from other networks).
Forward missed calls to an AI receptionist
The same codes work with Sysevo. Get a number for an AI voice agent, then use the “when you don’t answer” code so the agent picks up the calls you miss: it answers, books, takes the details and logs everything in your CRM. Your customers keep dialling the number they already know, and nothing is ported or switched off. See phone numbers and AI voice agents.
Questions
How do I forward all calls on Safaricom?
Dial **21*[number]# and press call, where [number] is the full number you want calls sent to, with its country code, for example +44 7700 900123. To turn it off, dial ##21#.
How do I forward calls on Safaricom only when I don't answer?
Dial **61*[number]#. Calls ring your phone first and move on only if nobody picks up. Dial ##61# to stop.
Can Safaricom set up call forwarding for me?
Or dial **21*the number you want# from your phone. Safaricom care is free on 100 (200 postpaid, 0722 002 100 from other networks).
Other networks in Kenya
Codes can change and some plans block forwarding. If a code doesn’t work, ask Safaricom support. All networks.
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