Sunrise call forwarding codes
How to forward calls on Sunrise in Switzerland: the codes to dial from your phone, how to set it up in Phone dialler (GSM code), and how to switch it off again.
| Forward | Turn on | Turn off |
|---|---|---|
All calls | **21*[number]# | ##21# |
When you don’t answer | **61*[number]# | ##61# |
When you’re busy | **67*[number]# | ##67# |
Replace [number] with the full number you want calls sent to, with its country code, for example +44 7700 900123. Dial the code like a phone number and press call. A confirmation message or tone means it worked.
Step by step
- Open your phone dialler
- To forward all calls, enter **21*[number]# and press call
- For no-answer enter **61*[number]#; for busy enter **67*[number]#
- To cancel all forwarding, dial ##002# and press call
Ask Sunrise to do it
Call Sunrise free on 0800 707 707 and ask to forward calls to the number you want.
Forward missed calls to an AI receptionist
The same codes work with Sysevo. Get a number for an AI voice agent, then use the “when you don’t answer” code so the agent picks up the calls you miss: it answers, books, takes the details and logs everything in your CRM. Your customers keep dialling the number they already know, and nothing is ported or switched off. See phone numbers and AI voice agents.
Questions
How do I forward all calls on Sunrise?
Dial **21*[number]# and press call, where [number] is the full number you want calls sent to, with its country code, for example +44 7700 900123. To turn it off, dial ##21#.
How do I forward calls on Sunrise only when I don't answer?
Dial **61*[number]#. Calls ring your phone first and move on only if nobody picks up. Dial ##61# to stop.
Can Sunrise set up call forwarding for me?
Call Sunrise free on 0800 707 707 and ask to forward calls to the number you want.
Other networks in Switzerland
Codes can change and some plans block forwarding. If a code doesn’t work, ask Sunrise support. All networks.
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