Book every tour. Even at peak season.
Tour operators and excursion businesses lose bookings to missed calls during peak periods. Sysevo handles every inbound enquiry, checks availability in real time, and collects deposits so you never miss a booking again.
The problem
What you're dealing with now.
Missed calls during peak season mean missed bookings
Summer Saturday mornings, your phone is ringing off the hook. You're guiding a tour. The call goes to voicemail. The caller books with a competitor.
Enquiry information is scattered and hard to follow up
Notes on paper, WhatsApp messages, missed calls. Your enquiry pipeline is a mess and follow-up is inconsistent.
Group bookings require multiple back-and-forth calls
Corporate groups, large families. Every booking needs confirmation of numbers, special requirements, pickup points. Takes 3–4 calls.
The solution
How Sysevo helps.
Every problem above has a specific, built-in answer. No integrations needed, no setup sprints.
Always-on booking agent, even when you're on a tour
Every inbound call is answered instantly. Tour availability checked in real time. Deposit links sent immediately after confirmation.
Full CRM with excursion-specific pipeline
Every enquiry logged automatically. Follow-up scheduled. Group booking details captured in a structured CRM record per booking.
Outbound campaigns for cancellation fills and repeat bookings
Run a campaign to fill last-minute cancellations or bring back previous customers. Upload a list and let the agent make the calls.
Use cases
What excursions teams use it for.
Purpose-built for the specific workflows excursions businesses run every day.
Tour enquiry & booking
Group booking management
Cancellation fill campaigns
Post-tour review requests
Repeat customer outreach
Agent in action
See it working in your industry.
Tour enquiry
Agent
“Good morning, Andalucía Adventures. I'm Sam, how can I help? Are you looking to book a tour?”
Caller
“Yes, do you have space on the Alhambra tour this Saturday?”
Availability confirmed, deposit link sent by SMS, booking confirmed, while the guide is on another tour.
Group booking
Agent
“Happy to help with that. How many people are in the group, and do any of them have mobility requirements?”
Caller
“It's 12 of us, two use wheelchairs.”
Special requirements captured, accessible tour confirmed, deposit collected. All handled in one call.
Last-minute cancellation fill
Agent
“Hi, this is Andalucía Adventures. We've had a cancellation on Saturday's Seville day trip. Would you like to take the spot at a 20% discount?”
Caller
“Oh yes! We were just talking about going.”
Cancellation fill campaign converts previous enquirers. Slot filled in minutes.
Built for excursions
Capabilities designed around your industry.
Every feature reflects how excursions teams actually operate — not generic software adapted after the fact.
0
missed calls during peak
3×
group bookings converted
24/7
booking availability
Platform capabilities
Everything you need, built in.
Bookings & Catalogue
Tours, bookings & online checkout
- Full booking lifecycle from enquiry to payment confirmation
- Excursion catalogue with itineraries, inclusions, and pricing
- Customer-facing listing pages with live booking capability
- Embeddable booking widget with real-time availability
- Enquiries tracker with quoting and follow-up management
- Group booking handling with special requirements capture
Fleet & Operations
Vehicles, crew & daily management
- Vehicle registration with maintenance schedules and assignments
- Crew manifest builder for daily tour departures
- Crew-accessible view of assignments and tour details
- Daily till reconciliation for cash and card takings
- Revenue tracking by tour, date, and channel
- Guest relations log for complaints and special requests
Sales & Administration
Pipeline, contracts & reporting
- Lead tracking from initial enquiry to conversion
- Customisable pipeline for B2B and group bookings
- Digital booking contracts and waiver forms
- Professional invoicing for B2B clients and group bookings
- Conversion rate and booking volume reporting
- Email communication hub for pre-trip and post-trip messaging
Voice AI for Tour Operators
Calls that convert, even on the water
- Every inbound call answered even during active tours
- Real-time availability checking and confirmation on the call
- Deposit link sent by SMS immediately after call confirmation
- Cancellation fill campaigns to previous guests
- Group booking detail capture (numbers, requirements, and pickup points)
- Post-tour review request calls for reputation building
How it works
Up and running in hours, not months.
Add your tours to the catalogue
Upload your tour listings with pricing, capacity, inclusions, and images. Takes under an hour.
Connect your booking flow
Embed the booking widget on your site or use the direct booking page. Reservations sync in real time.
AI handles every inbound call
While you are out on a tour, your AI agent is answering calls, checking availability, and sending deposit links.
Run campaigns for slow periods
Upload a contact list and the AI calls every past guest with a personalised offer. Fill cancellations in hours.
0
Missed calls at peak
Every enquiry answered instantly, even mid-tour
3×
Group bookings converted
vs. voicemail-only fallback
24/7
Booking availability
Deposit links sent automatically after hours
80%
Cancellations filled
Via same-day AI outbound campaigns