Every enquiry answered. Even mid-hearing.
Law firms lose new instructions when phones ring unanswered during court appearances, client meetings, or after 5pm. Sysevo's AI answers every call, asks the right triage questions for the matter type, and books a consultation directly into the fee-earner's calendar. Every call is transcribed, GDPR-compliant, and linked to the matter record automatically.
The problem
What you're dealing with now.
New enquiries call while fee-earners are in court or with clients
A prospective client rings at 10am, gets no answer, and calls the next firm on the list. Most enquiry calls happen precisely when your solicitors can't pick up.
Triaging matter type and screening for conflicts takes a trained ear
Is this a conveyancing query, an employment dispute, or a family matter? Someone has to ask the right questions and note enough detail to check for a conflict before a consultation is even booked.
Existing clients chase status and costs updates by phone
Clients ring reception asking 'where are we up to' or 'what will this cost me now', tying up support staff who can't discuss case detail and have to take a message anyway.
The solution
How Sysevo helps.
Every problem above has a specific, built-in answer. No integrations needed, no setup sprints.
AI intake that triages and books in one call
The agent asks matter-type questions, captures the basic facts, flags anything that needs a conflict check, and books the consultation with the appropriate fee-earner or department.
Automated deadline and document reminder calls
Upload key dates from any matter and the AI calls or texts the client ahead of a limitation date, a signing appointment, or an outstanding document request, reducing missed deadlines.
GDPR-compliant call handling built into the CRM
Every call is transcribed, securely stored, and linked to the correct matter file. Access is restricted to authorised staff, with full audit trail and deletion on request.
Use cases
What legal services teams use it for.
Purpose-built for the specific workflows legal services businesses run every day.
New client intake & triage
Consultation booking
Case status update calls
Document & deadline reminders
Fee & costs enquiries
Agent in action
See it working in your industry.
New enquiry triage
Agent
“Thanks for calling Hartley & Cole. To point you to the right solicitor, can I ask what kind of matter this relates to?”
Caller
“My landlord won't return my deposit and I want to dispute it.”
Matter type identified as a landlord-tenant dispute, basic details captured, consultation booked with the housing team.
Missed call during a hearing
Agent
“I'm sorry, our team is currently in court. I can take your details now and make sure someone calls you back today.”
Caller
“I need to sign some papers before Friday, it's urgent.”
Urgent flag logged, callback booked for as soon as the fee-earner is out of court, no message lost to voicemail.
Existing client status check
Agent
“Hi Mrs Ahmed, I can see your conveyancing matter is with our residential team. I don't have authority to discuss case detail, but I can book you a callback with your solicitor this afternoon.”
Caller
“That would be great, I just want to know if we're on track to exchange.”
Caller recognised instantly, confidentiality respected, callback booked without tying up a fee-earner mid-task.
Built for legal services
Capabilities designed around your industry.
Every feature reflects how legal services teams actually operate — not generic software adapted after the fact.
100%
enquiries answered, even in court
35%
more consultations booked
0
missed callback requests
Platform capabilities
Everything you need, built in.
Matter Management
Case files, conflicts & key dates
- Matter file management linked to every client record
- Conflict check register searchable before consultation booking
- Key date and limitation deadline tracking per matter
- Document management linked directly to the relevant matter
- Time recording against matter and fee-earner
- Matter status pipeline from enquiry to instructed to closed
Client Intake & Consultations
From enquiry to instruction
- Intake questionnaire builder by matter type
- Consultation calendar per fee-earner and department
- Matter-type routing rules to the right solicitor
- Costs estimate and quote generator for new enquiries
- Digital engagement letters and terms of business acceptance
- Lead pipeline from enquiry to consultation to instructed client
Billing & Compliance
Fees, client accounts & audit
- Time-based billing and invoicing by matter
- Disbursement tracking and recovery per client account
- Client account ledger reconciliation for regulatory compliance
- SRA-ready audit trail of who accessed what and when
- GDPR-compliant record retention and deletion on request
- Payment link generation for fees and money on account
Voice AI for Law Firms
Calls handled, confidentially
- Instant answer during court appearances and client meetings
- Matter type triage and conflict screening on the first call
- Automated deadline and document reminder calls
- Case status update calls without tying up fee-earners
- Callback requests routed to the correct department instantly
- Caller Memory for a personalised returning client experience
How it works
Up and running in hours, not months.
Set up your matter types and departments
Configure your practice areas (conveyancing, family, employment, litigation) and the routing rules for each. Takes under an hour to map to your firm's structure.
Connect your phone line and fee-earner calendars
Bring your existing number and sync each solicitor's calendar. Consultation slots become bookable by the AI immediately.
AI handles every inbound enquiry
New enquiries are triaged by matter type, screened for basic conflict flags, and booked. Existing clients get status updates or a callback, without interrupting a hearing.
Every matter stays visible in the CRM
Case status, key dates, billing, and call history are all tracked against the matter file, with GDPR-compliant access controls throughout.
100%
Enquiry calls answered
Even when fee-earners are in court or with clients
35%
More consultations booked
vs. voicemail-only intake
0
Missed callback requests
Every message logged and routed to the right department
GDPR
Compliant call handling
Every call securely logged and linked to the matter file