Law firms lose new instructions when phones ring unanswered during court appearances, client meetings, or after 5pm. Sysevo's AI answers every call, asks the right triage questions for the matter type, and books a consultation directly into the fee-earner's calendar. Every call is transcribed, GDPR-compliant, and linked to the matter record automatically.
The problem
A prospective client rings at 10am, gets no answer, and calls the next firm on the list. Most enquiry calls happen precisely when your solicitors can't pick up.
Is this a conveyancing query, an employment dispute, or a family matter? Someone has to ask the right questions and note enough detail to check for a conflict before a consultation is even booked.
Clients ring reception asking 'where are we up to' or 'what will this cost me now', tying up support staff who can't discuss case detail and have to take a message anyway.
The solution
Every problem above has a specific, built-in answer. No integrations needed, no setup sprints.
The agent asks matter-type questions, captures the basic facts, flags anything that needs a conflict check, and books the consultation with the appropriate fee-earner or department.
Upload key dates from any matter and the AI calls or texts the client ahead of a limitation date, a signing appointment, or an outstanding document request, reducing missed deadlines.
Every call is transcribed, securely stored, and linked to the correct matter file. Access is restricted to authorised staff, with full audit trail and deletion on request.
Use cases
Purpose-built for the specific workflows legal services businesses run every day.
New client intake & triage
Consultation booking
Case status update calls
Document & deadline reminders
Fee & costs enquiries
Agent in action
New enquiry triage
Agent
“Thanks for calling Hartley & Cole. To point you to the right solicitor, can I ask what kind of matter this relates to?”
Caller
“My landlord won't return my deposit and I want to dispute it.”
Matter type identified as a landlord-tenant dispute, basic details captured, consultation booked with the housing team.
Missed call during a hearing
Agent
“I'm sorry, our team is currently in court. I can take your details now and make sure someone calls you back today.”
Caller
“I need to sign some papers before Friday, it's urgent.”
Urgent flag logged, callback booked for as soon as the fee-earner is out of court, no message lost to voicemail.
Existing client status check
Agent
“Hi Mrs Ahmed, I can see your conveyancing matter is with our residential team. I don't have authority to discuss case detail, but I can book you a callback with your solicitor this afternoon.”
Caller
“That would be great, I just want to know if we're on track to exchange.”
Caller recognised instantly, confidentiality respected, callback booked without tying up a fee-earner mid-task.
After the call
Answering is where most voice platforms stop. For legal services teams the cost is everything that comes after it: the record, the booking, the paperwork, the payment and the follow-up. Sysevo does those in the same system, so nothing gets re-typed and nothing waits on someone being free.
They reach you
A call answered around the clock, or a form, a booking, an email or a webhook.
It gets read
Summary, sentiment, outcome and the fields you defined, on every call.
The person is matched
Recognised across calls, emails, forms and imports, or created new.
The record fills itself
Contact, lead and timeline written without anyone typing them up.
The work is raised
Booking, task or reminder created from what was actually agreed.
The paperwork goes out
Quote, proposal or form sent while the conversation is still warm.
It gets signed
Contracts and NDAs signed on a branded page, filed when they come back.
You get paid
Payment link or checkout, then the invoice and the ledger entry.
Nothing goes cold
Follow-up sequences and review requests fire on their own.
Built for legal services
Every feature reflects how legal services teams actually operate, not generic software adapted after the fact.
100%
enquiries answered, even in court
Auto
consultation booking
0
missed callback requests
Platform capabilities
Case files, conflicts & key dates
From enquiry to instruction
Fees, client accounts & audit
Calls handled, confidentially
How it works
Configure your practice areas (conveyancing, family, employment, litigation) and the routing rules for each. Takes under an hour to map to your firm's structure.
Bring your existing number and sync each solicitor's calendar. Consultation slots become bookable by the AI immediately.
New enquiries are triaged by matter type, screened for basic conflict flags, and booked. Existing clients get status updates or a callback, without interrupting a hearing.
Case status, key dates, billing, and call history are all tracked against the matter file, with GDPR-compliant access controls throughout.
100%
Enquiry calls answered
Even when fee-earners are in court or with clients
Every
Enquiry booked or routed
Instead of a voicemail nobody returns
0
Missed callback requests
Every message logged and routed to the right department
GDPR
Compliant call handling
Every call securely logged and linked to the matter file
