Never leave a customer guessing where their delivery is
Logistics and field service operations run on time-sensitive calls: confirming delivery windows, chasing down missed attempts, rescheduling engineers who are running late. Sysevo's agents make and take these calls automatically, updating the CRM with every outcome so your dispatchers see a live, accurate picture instead of a stack of callbacks. The result is fewer missed deliveries, faster rebooking, and a dispatch team that spends its time on exceptions, not admin.
The problem
What you're dealing with now.
"Where is my delivery?" calls swamp the phone lines
Every dispatcher's day gets eaten by customers chasing status updates that a tracking number should have answered. Handling them manually means routine questions crowd out the exceptions that actually need a human.
Failed delivery attempts turn into disputes
When nobody's home and rebooking depends on someone finding time to call back, attempts stack up and customers get frustrated. Left unmanaged, a single missed delivery can cost repeat business.
Dispatchers can't be in two places at once
Coordinating driver delays, rescheduling engineers, and keeping customers informed all falls on the same small dispatch team, so when a job overruns, someone downstream finds out too late.
The solution
How Sysevo helps.
Every problem above has a specific, built-in answer. No integrations needed, no setup sprints.
Proactive ETA and status calls, automatically
Sysevo calls or texts customers ahead of every delivery or appointment window, confirms availability, and updates the record the moment plans change, no dispatcher required.
Automatic rebooking after every failed attempt
The moment a delivery or job is marked unsuccessful, Sysevo calls the customer to rebook, logs the reason, and pushes the new slot straight back into the schedule.
Real-time delay handling that keeps everyone in sync
When a driver or engineer runs late, Sysevo notifies the affected customer immediately and updates the record, so your team manages by exception instead of chasing every job.
Use cases
What logistics & field services teams use it for.
Purpose-built for the specific workflows logistics & field services businesses run every day.
Proactive delivery ETA calls
Failed delivery rebooking
Driver dispatch coordination
Field engineer scheduling
Running-late notifications
Agent in action
See it working in your industry.
Proactive ETA call
Agent
“Hi, it's Sysevo calling on behalf of Courier Co — your delivery is on track for between 2 and 4pm today. Will someone be available to receive it?”
Caller
“Actually, can you make it after 5? I won't be home until then.”
Delivery window updated in real time and passed straight to the driver's route.
Failed delivery rebooking
Agent
“Our driver attempted delivery this morning but nobody was available. I can get this rebooked for tomorrow, what time works best?”
Caller
“Tomorrow afternoon is fine, after 1pm.”
Redelivery booked, driver route updated, and the customer record shows the full attempt history.
Engineer running late
Agent
“I'm calling about your appointment this afternoon. Our engineer is running about 40 minutes behind on the previous job, so we've moved you to a 3:15 arrival, does that still work?”
Caller
“That's fine, I'll be here until 6.”
Appointment window updated, engineer's schedule adjusted, and no missed visit.
Built for logistics & field services
Capabilities designed around your industry.
Every feature reflects how logistics & field services teams actually operate — not generic software adapted after the fact.
67%
of customers say a bad delivery experience ends the relationship
1 in 5
deliveries needs a follow-up call to reschedule
24/7
driver and customer support without extra headcount
Platform capabilities
Everything you need, built in.
Dispatch & Routing
Coordinate drivers and jobs in real time
- Live driver and technician status board
- Automatic re-routing when a job overruns
- Two-way SMS to drivers for job details and address changes
- Proof-of-delivery capture linked to each call
- Failed-attempt logging with reason codes
- Route and ETA sync with dispatch software
Delivery Tracking
Every parcel and job status in one place
- Real-time delivery status per contact record
- Automatic ETA recalculation from traffic and driver location
- Missed-delivery flag with rebooking history
- Delivery window preferences saved per customer
- Photo and signature proof attached to the record
- Exception alerts for delayed or returned items
Field Service Ops
Scheduling, rescheduling, and job history for engineers
- Engineer calendars synced to appointment bookings
- Automatic rescheduling when a job runs over
- Job history and equipment notes per site
- Parts-required flags passed to the next call
- Recurring maintenance reminders and rebooking
- Customer sign-off captured after each visit
Live Operations
Real-time oversight across calls and dispatch
- Live call monitoring with whisper and barge capabilities
- Dashboard KPIs (on-time rate, missed deliveries, jobs in progress)
- Full call log with recording and outcome per call
- Case management for complaints and failed deliveries
- AI transcription and sentiment scoring on every call
- Full audit trail from first call to job closure
How it works
Up and running in hours, not months.
Connect your dispatch and scheduling data
Sysevo plugs into your routing, dispatch, or field service system so it always knows real delivery windows, driver locations, and job status.
Agents call or text at the right moment
Outbound ETA confirmations, delay alerts, and rebooking calls go out automatically, triggered by the same data your dispatchers already work from.
Every call updates the CRM instantly
Contact details, delivery history, failed attempts, and job notes are captured automatically, no dispatcher has to type up what happened after the call.
Your team handles only what needs a human
Complex disputes, high-value accounts, and anything outside the playbook route straight to your team, with full context already attached.
92%
fewer "where is my order" calls answered by humans
After proactive ETA calling goes live
3x
faster rebooking after a failed delivery
Average time to next successful attempt
<30s
time to reach a customer about a running-late job
Outbound call triggered automatically from dispatch data
100%
of calls logged to the CRM with no manual entry
Every inbound and outbound call, every time
Explore the platform
The pieces behind everything above.
Build AI phone agents for inbound and outbound
Built-in CRMContacts, pipeline, and call history, all automatic
Caller MemoryAgents recall every previous conversation, automatically