Retail phones ring hardest exactly when staff are busiest on the shop floor. Sysevo answers instantly for order status, stock checks, click-and-collect, and returns, then runs outbound loyalty and win-back campaigns to your customer list automatically, all logged straight into the CRM.
The problem
Your team is at the till or on the shop floor, not by a phone. Callers hear ringing, hang up, and buy from whoever answers next.
The same handful of questions come in on repeat: where's my order, do you have this in a size 10, is my click-and-collect ready. Every call pulls a staff member away from the shop floor.
Loyalty members and one-time buyers who haven't been back in 90 days just fall off the list. There's no time to work through a win-back call list manually.
The solution
Every problem above has a specific, built-in answer. No integrations needed, no setup sprints.
Sysevo picks up in under 2 seconds, whether it's opening time, a Saturday rush, or 9pm on a Tuesday. No caller ever hits a ring-out or a voicemail they won't leave.
Connected to your order and inventory systems, the agent checks status, confirms stock in the right size or colour, and starts a returns or exchange without pulling staff off the shop floor.
Upload your customer list and the AI calls lapsed customers with a personalised offer, books them a slot or reservation, and logs the outcome straight into the CRM pipeline.
Use cases
Purpose-built for the specific workflows retail businesses run every day.
Order status & tracking
Returns & exchange handling
Stock availability enquiries
Click-and-collect confirmations
Loyalty & win-back campaigns
Agent in action
Missed-call recovery
Agent
“Hi, thanks for calling Marlow & Rose. I'm the store assistant. How can I help today?”
Caller
“Hi, I'm trying to find out if you've got the blue jacket in a medium, the website says in stock but I want to check before I drive over.”
Agent checks live stock, confirms the medium is on the shop floor, and offers to hold it at the till for two hours.
Click-and-collect confirmation
Agent
“Your click-and-collect order is ready for pickup now until 6pm today. Would you like me to text you the collection details?”
Caller
“Yes please, and can I bring my sister's copy of the order confirmation instead of mine?”
Agent confirms the order can be collected with either confirmation, texts the details, and logs the call against the order.
Win-back campaign
Agent
“Hi Priya, it's Marlow & Rose. We noticed you haven't been in for a while, so we wanted to let you know we've got 20% off for you this weekend. Fancy popping in?”
Caller
“Oh nice, actually yes, I've been meaning to replace some things.”
Lapsed customer re-engaged from an automated outbound campaign, offer logged, and follow-up visit tracked in the CRM.
After the call
Answering is where most voice platforms stop. For retail teams the cost is everything that comes after it: the record, the booking, the paperwork, the payment and the follow-up. Sysevo does those in the same system, so nothing gets re-typed and nothing waits on someone being free.
They reach you
A call answered around the clock, or a form, a booking, an email or a webhook.
It gets read
Summary, sentiment, outcome and the fields you defined, on every call.
The person is matched
Recognised across calls, emails, forms and imports, or created new.
The record fills itself
Contact, lead and timeline written without anyone typing them up.
The work is raised
Booking, task or reminder created from what was actually agreed.
The paperwork goes out
Quote, proposal or form sent while the conversation is still warm.
It gets signed
Contracts and NDAs signed on a branded page, filed when they come back.
You get paid
Payment link or checkout, then the invoice and the ledger entry.
Nothing goes cold
Follow-up sequences and review requests fire on their own.
Built for retail
Every feature reflects how retail teams actually operate, not generic software adapted after the fact.
100%
calls answered, even during rush
Auto
missed call recovery
24/7
order & stock enquiry coverage
Platform capabilities
Status, stock, and collection handled automatically
Win-back and repeat-purchase outreach
No enquiry lost during busy periods
Every interaction, one contact record
How it works
Route your existing store number through Sysevo and connect your EPOS, inventory, or order system. Takes under a day for most retailers.
Tell us how stock checks, click-and-collect, and returns should work in your stores. The agent learns your policies and product catalogue.
Import past customers via CSV or connect your loyalty platform. Segments are ready for win-back and launch campaigns immediately.
Every call, in or out, is answered, logged, and turned into a CRM record. Review transcripts and campaign results from one dashboard.
0
Missed calls during peak trading
Every call answered even when the floor is at capacity
Auto
Missed calls called back
Previously unanswered enquiries chased the same day
Auto
Win-back campaigns
Lapsed customers re-engaged via automated outbound calls
<2s
Time to answer
Every inbound call, store hours or after
