Every call answered. Even mid-till-rush.
Retail phones ring hardest exactly when staff are busiest on the shop floor. Sysevo answers instantly for order status, stock checks, click-and-collect, and returns, then runs outbound loyalty and win-back campaigns to your customer list automatically, all logged straight into the CRM.
The problem
What you're dealing with now.
Staff can't answer the phone while serving customers on the floor
Your team is at the till or on the shop floor, not by a phone. Callers hear ringing, hang up, and buy from whoever answers next.
Order status and 'is it in stock' calls eat staff time all day
The same handful of questions come in on repeat: where's my order, do you have this in a size 10, is my click-and-collect ready. Every call pulls a staff member away from the shop floor.
Past customers go quiet and nobody follows up
Loyalty members and one-time buyers who haven't been back in 90 days just fall off the list. There's no time to work through a win-back call list manually.
The solution
How Sysevo helps.
Every problem above has a specific, built-in answer. No integrations needed, no setup sprints.
Every call answered instantly, no matter how busy the floor is
Sysevo picks up in under 2 seconds, whether it's opening time, a Saturday rush, or 9pm on a Tuesday. No caller ever hits a ring-out or a voicemail they won't leave.
Order, stock, and returns queries handled without a human
Connected to your order and inventory systems, the agent checks status, confirms stock in the right size or colour, and starts a returns or exchange without pulling staff off the shop floor.
Outbound loyalty and win-back campaigns run themselves
Upload your customer list and the AI calls lapsed customers with a personalised offer, books them a slot or reservation, and logs the outcome straight into the CRM pipeline.
Use cases
What retail teams use it for.
Purpose-built for the specific workflows retail businesses run every day.
Order status & tracking
Returns & exchange handling
Stock availability enquiries
Click-and-collect confirmations
Loyalty & win-back campaigns
Agent in action
See it working in your industry.
Missed-call recovery
Agent
“Hi, thanks for calling Marlow & Rose. I'm the store assistant. How can I help today?”
Caller
“Hi, I'm trying to find out if you've got the blue jacket in a medium, the website says in stock but I want to check before I drive over.”
Agent checks live stock, confirms the medium is on the shop floor, and offers to hold it at the till for two hours.
Click-and-collect confirmation
Agent
“Your click-and-collect order is ready for pickup now until 6pm today. Would you like me to text you the collection details?”
Caller
“Yes please, and can I bring my sister's copy of the order confirmation instead of mine?”
Agent confirms the order can be collected with either confirmation, texts the details, and logs the call against the order.
Win-back campaign
Agent
“Hi Priya, it's Marlow & Rose. We noticed you haven't been in for a while, so we wanted to let you know we've got 20% off for you this weekend. Fancy popping in?”
Caller
“Oh nice, actually yes, I've been meaning to replace some things.”
Lapsed customer re-engaged from an automated outbound campaign, offer logged, and follow-up visit tracked in the CRM.
Built for retail
Capabilities designed around your industry.
Every feature reflects how retail teams actually operate — not generic software adapted after the fact.
100%
calls answered, even during rush
35%
of missed calls recovered as sales
24/7
order & stock enquiry coverage
Platform capabilities
Everything you need, built in.
Orders & Fulfilment
Status, stock, and collection handled automatically
- Order status lookup linked to your fulfilment or EPOS system
- Live stock check by size, colour, and store location
- Click-and-collect confirmation and reminder calls
- Returns and exchange intake with reason logging
- Delivery delay alerts sent proactively to affected customers
- Order history attached to every customer contact record
Loyalty & Campaigns
Win-back and repeat-purchase outreach
- Win-back campaign builder for lapsed customer lists
- Loyalty tier tracking with automated reward reminders
- New-collection and sale launch call and SMS campaigns
- Birthday and anniversary outreach with personalised offers
- Email templates to complement calling sequences
- Campaign performance reporting by response and revisit rate
Missed Call Recovery
No enquiry lost during busy periods
- Instant answer for every inbound call, no ring-out
- Automatic callback for any call that would otherwise be missed
- Caller Memory recognises returning customers by phone number
- Peak-period overflow handling during in-store rushes
- After-hours enquiry capture with next-day callback booking
- Full call transcript and outcome logged against the contact
Customer Records & CRM
Every interaction, one contact record
- Unified customer profile with purchase and call history
- Contact tagging by store, product interest, and loyalty status
- Customisable pipeline for returns, complaints, and enquiries
- Payment link generation for phone and click-and-collect orders
- Team calendar for in-store appointment and consultation bookings
- Searchable archive of resolved enquiries and past campaigns
How it works
Up and running in hours, not months.
Connect your phone line and systems
Route your existing store number through Sysevo and connect your EPOS, inventory, or order system. Takes under a day for most retailers.
Configure stock, orders, and returns logic
Tell us how stock checks, click-and-collect, and returns should work in your stores. The agent learns your policies and product catalogue.
Upload your customer and loyalty lists
Import past customers via CSV or connect your loyalty platform. Segments are ready for win-back and launch campaigns immediately.
Go live and watch calls convert
Every call, in or out, is answered, logged, and turned into a CRM record. Review transcripts and campaign results from one dashboard.
0
Missed calls during peak trading
Every call answered even when the floor is at capacity
35%
Missed calls recovered as sales
Average conversion from previously unanswered enquiries
28%
Win-back campaign response rate
Lapsed customers re-engaged via automated outbound calls
<2s
Time to answer
Every inbound call, store hours or after