Handle every call. Same team.
Contact centres are drowning in routine calls: balance checks, appointment confirmations, status updates. Sysevo handles this tier of calls autonomously, routing only genuinely complex cases to human agents.
The problem
What you're dealing with now.
Agents spend half their day on hold and repetitive queries
Your best agents are fielding the same 20 questions every day. Low value work that burns out good people.
Call volumes spike unpredictably
Monday mornings and post-campaign periods crush your capacity. Hiring can't scale at call-centre speed.
Quality is hard to measure and inconsistent
Call quality depends entirely on who picks up. No agent handles every call the same way.
The solution
How Sysevo helps.
Every problem above has a specific, built-in answer. No integrations needed, no setup sprints.
Unlimited concurrent calls from day one
Your AI agents answer every call instantly. No queue, no hold music, no missed enquiries during peak periods.
Full call intelligence in the CRM
Every call is transcribed, scored, and categorised automatically. Sentiment, intent, and outcome logged for every interaction.
Consistent quality, measurable performance
Every call follows the same script logic. Monitor agent scoring rubrics across your whole operation from one dashboard.
Use cases
What call centre teams use it for.
Purpose-built for the specific workflows call centre businesses run every day.
Inbound IVR replacement
Outbound reminder campaigns
Order status & tracking
Survey & feedback collection
Escalation routing
Agent in action
See it working in your industry.
FAQ handling
Agent
“Thank you for calling. I can help with account queries, billing, and technical support. What's the issue today?”
Caller
“My bill is wrong this month.”
Agent looks up account, explains the charge, resolves the query, all without human intervention.
Escalation routing
Agent
“This sounds like something our specialist team should handle. I'm going to transfer you now. I've already briefed them on your situation.”
Caller
“OK, as long as I don't have to repeat everything.”
Full context passed to the human agent. Zero repetition for the caller.
After-hours intake
Agent
“Our team isn't available right now, but I can take your details and make sure the right person calls you back first thing.”
Caller
“My internet's been down since 6pm.”
Complaint logged, priority flag set, callback booked, without waking anyone up.
After the call
The call is the easy half.
Answering is where most voice platforms stop. For call centre teams the cost is everything that comes after it: the record, the booking, the paperwork, the payment and the follow-up. Sysevo does those in the same system, so nothing gets re-typed and nothing waits on someone being free.
They reach you
A call answered around the clock, or a form, a booking, an email or a webhook.
It gets read
Summary, sentiment, outcome and the fields you defined, on every call.
The person is matched
Recognised across calls, emails, forms and imports, or created new.
The record fills itself
Contact, lead and timeline written without anyone typing them up.
The work is raised
Booking, task or reminder created from what was actually agreed.
The paperwork goes out
Quote, proposal or form sent while the conversation is still warm.
It gets signed
Contracts and NDAs signed on a branded page, filed when they come back.
You get paid
Payment link or checkout, then the invoice and the ledger entry.
Nothing goes cold
Follow-up sequences and review requests fire on their own.
Built for call centre
Call Centre gets a portal of its own.
Not a different product. The whole system, mounted at its own address and renamed into call centre language, with these on top:
- Live calls and queues
- Cases
- Claims forms
- Lead lists
- Dispositions
Because the system is mounted rather than copied, anything added to it shows up here too.
Built for call centre
Capabilities designed around your industry.
Every feature reflects how call centre teams actually operate, not generic software adapted after the fact.
<3s
time to answer
0
calls left in a queue
24/7
overflow coverage
Platform capabilities
Everything you need, built in.
Live Operations
Real-time management & oversight
- Live call monitoring with whisper and barge capabilities
- Dashboard KPIs (active calls, queue depth, team performance)
- Call log with full recording, notes, and outcome per call
- Case management. Create, assign, and resolve issues raised during calls.
- Call detail records with AI transcription and sentiment scoring
- Case recovery and audit trail for every interaction
Campaigns & Outreach
Outbound dialling at scale
- Outbound campaign builder with call scheduling and list management
- Batch dialler for high-volume efficient outbound
- Cold call list import and management with filtering
- Email campaigns complementing calling sequences
- Team inbox for managing inbound email alongside calls
- Email templates for faster agent response
Leads & Contacts
Full lead lifecycle
- Lead lifecycle management from inbound capture to conversion
- Full lead profiles with call history, notes, and status
- Contact database linked to leads and cases
- Customisable pipeline for upsell and retention workflows
- Sales closer tool with guided conversion workflows
- Archive and searchable record of closed leads
Documents & Finance
Contracts, forms, and payments
- Digital contracts with acceptance tracking and templates
- Custom form builder for scripts and data capture
- Claims form builder for dispute use cases
- Payment link generation and sending during or after calls
- Team calendar with callback and appointment booking
- Reporting on volume, resolution, and conversion rates
How it works
Up and running in hours, not months.
Connect your phone number
Bring your existing number or get a new one from us. Takes under 5 minutes to route your inbound calls through Sysevo.
Configure your agent
Tell us your use case, whether inbound support, outbound campaigns, or both. Set scripts, escalation triggers, and what gets logged.
Upload your contacts
Import your call list via CSV or connect your existing CRM. Contacts sync automatically.
Launch and monitor in real time
Your agents are live. Watch calls happen in real time, review transcripts, and adjust your scripts with no downtime.
0
Calls left ringing out
Overflow picked up the moment the queue backs up
Routine
Calls resolved by AI
Handled end to end, without a human agent
<3s
Time to answer
Every inbound call, around the clock
Flat
Cost per call
Peaks and out-of-hours covered without extra headcount