BT AI Receptionist pricing is based on inbound call minutes, sold in monthly bundles from 100 to 14,000 minutes. Before choosing a package, estimate both average call length and your busiest periods: a receptionist that handles more enquiries can use minutes faster than a simple voicemail replacement.

This guide uses BT Business’s live product information checked on 7 October 2026. Pricing and promotions can change, so confirm the quote and terms with BT before signing.

How BT AI Receptionist pricing works

BT says its AI Receptionist is sold in 100-minute increments, from 100 to 14,000 minutes per month, and bills according to inbound minutes. The published FAQ says administrators receive email alerts at 80% and 100% usage. Once the allowance is exhausted, service stops unless the customer buys more minutes or enables overage. Overage is off by default and can be enabled with a spend cap. Those controls matter: an unhandled overflow call and an unexpected bill are both avoidable outcomes when usage is configured deliberately.

BT also advertises a 50% discount for six months on its 100- and 300-minute packages, with an offer window of 2 October to 20 November 2026. The page describes a monthly-rolling contract. Check eligibility, the discounted period, renewal price, VAT, and any installation or service charges in your written quote.

Estimate the bundle from real calls

Start with a month of call logs. Separate calls the AI would answer from calls that should go straight to staff, then calculate eligible inbound minutes. For example, 150 calls averaging two minutes represent roughly 300 minutes before considering transfer time or any provider-specific billing rules. This is only a planning estimate; BT’s billable-minute definition and call treatment should be confirmed with BT.

Model a normal month and a busy month. Include seasonal peaks, marketing campaigns, opening hours, and calls that transfer to a person. Keep a buffer rather than selecting a bundle that matches only last month’s average. If you enable overage, set a cap that reflects the value and risk of missed calls—not an arbitrary maximum.

What to verify before buying

  • Included scope: what consumes a minute, including greetings, silence, transfers, and calls outside configured hours?
  • At the limit: does the line stop, route to voicemail, or fall back to a human number?
  • Overage: what is the per-minute rate, billing increment, and maximum spend control?
  • Setup: BT describes optional professional services: a one-hour education session at £150, with a £25 charge if an arranged session is abandoned. Ask whether this applies to your order.
  • Call outcomes: can you review transcripts, identify unanswered questions, and measure successful bookings or handoffs?
  • Phone routing: can your existing number and business-hours routing remain in place? Test this in the proposed setup.

Who may find BT a good fit?

BT is worth evaluating if you already buy BT Business services, want a monthly-rolling arrangement, and prefer a minute-bundle model with explicit usage alerts and optional capped overage. Its page describes 24/7 answering, training from a website, FAQs or uploaded documents, and handling common enquiries and appointments. Validate the exact appointment workflow and handoff behavior in a demo using your own call scenarios.

If you compare BT with other AI receptionist providers, place the full workflow beside the rate: included minutes, phone-number setup, appointment actions, CRM updates, transfer rules, reporting, and support. A lower headline price can cost more if it excludes the outcome your team needs.

Frequently asked questions

How much is BT AI Receptionist?

BT’s public page lists minute bundles but directs customers to request a quote for the plan price. An offer shown on 7 October 2026 discounts 100- and 300-minute packages by 50% for six months, during the stated 2 October–20 November offer period.

What happens when BT AI Receptionist minutes run out?

BT says service turns off at 100% unless additional minutes are purchased or overage is enabled. Overage is off by default and can have a spend cap.

Is BT AI Receptionist a long contract?

BT’s FAQ describes the term as monthly rolling. Confirm any service-specific conditions in your order.

Can I estimate how many minutes I need?

Use recent inbound call duration and expected AI-handled share, then model a busy month. Confirm exactly how BT counts minutes before committing.

Sources and further reading

For an end-to-end view of how calls can connect to customer records and follow-up, explore Sysevo voice agents and the Sysevo CRM.